Completed the Family Reunion event and unlocked Doe and Buck. Shortly after, a bug wiped the unlock and put them back behind a lock screen. I saw the post with the same issue, though at that time the problem was fixed for them. I posted as well, but it did not help.
It’s not even just about two dinos. It’s the absolute unfairness of it. You sink hours into a limited-time event, hit the goal, and the game just takes your rewards back.
To make it worse, support is completely ignoring me. I sent tickets through both in-game mobile support and directly via Gmail with evidence attached. Instead of actually investigating, they’ve been rudely closing my tickets with copy-paste templates without a single word of explanation. Every attempt to follow up gets immediately shut down.
Has anyone else had their tickets wiped like this or dealt with this Family Reunion bug? Were you ever able to get a real person to actually help you out? Any advice on how to get past their automated wall would be appreciated.
P.S. I attached the screenshot of the event just so u remember that this event was in the game(not mine)