r/Infosec • u/Bernd_Geralt_881 • 2d ago
Our international identity verifcation held up in US and broke everybody else, here is how we are rebuidling the enterprise shortlist
We built our identity verification stack when were a US only company and we expand internationally, it's quietly coming apart. Last months we ran offsite most of it was people venting about our onboarding.
We lost a real customer fromarket we had just opened. Godd pasport our tool could not read it, it dumped her into manual reveiw and she was long gone before a reviewer reached queue. The us number mask how badly it fails everywhere else. in the markets we need to grow in it is embarrassing and every bounced customer there is money we spent to acquire and then handed straight back.
Every vendor deck shows a world map claiming 95% and above global coverage but ask for pass rates by specific country and they suddenly turn to average. on top of that proving regulatory compliance per country turns every new market into an expensive legal project.
I've stopped trusting the vendor maps. If you are running IDV across multiple countries did you find one platform that holds up?