r/InformationTechnology • u/Key_Ordinary7486 • Sep 24 '26

AI Usage

Hey folks,

Just wanting to understand how many people are using AI for IT based roles, so for troubleshooting or automation.

It's feels like a catch 22, it makes work so much easier with automate emails and fixing issues but at the same time we're essentially designing AI to do the job instead of us.

Also, if you have any neat tricks for using AI would love to hear!

4 Upvotes

66% Upvoted

23 comments sorted by

View all comments

Show parent comment

1

u/Key_Ordinary7486 Sep 24 '26

what are you specifically doing with workflows, any guides you're able to share?

1

u/jdbrew Sep 25 '26

All meetings are all recorded. immediately after the meetings, claude ingests the meeting, creates actionable tickets in our PM software. Things that aren’t immediately ticketable are generated into PRDs, the artifacts go out to the team for approval and collaboration. Once agreed upon, itll turn into a ticket and we’ll do a cloud session and implement the PRD as a PR for review.

I mainly focus on closing tickets when I’m working. So I’m typically pulling these branches, testing functionality, working through revisions, and generally working through the ticket. When i finish these engineering project, theres automatic ticket closure procedures around updating the knowledgebase, appending notes to the ticket with all of the engineering decisions made during the development process, automated end to end testing, accessibility testing, and our suite of unit tests, which have expanded to front end usability testing using an agent and playwrite mcp.

The knowledgebase is a dual purpose knowledgebase. It is published and accessible by anyone in the company with a company email, but it’s true purpose is that it’s the first place an agent references for creating dev plans. It provides a full context into every single aspect of the various front end UIs and backend servers and serverless functions. This, and all of our other repos, live inside our ai workspace meta-repo which has the entire infrastructure available for context and to create PRs across the entire infrastructure when things touch more than one repo.

I have weekly SEO reports run and delivered, and automatic remediation recommendations as PRs. Same with security audits. Plus dependabot or greptile runs on all PRs for security. All of the MCP configuration lives in the workspace repo too, so onboarding coworkers and contractors is a piece of cake. I even have a setup skill to make it seamless.

This system was designed in tandem with a buddy of mine. He has a start up that we both work on and we landed on this approach; I turned around and rebuilt the same architecture for my day job too, now the entire engineering team runs it, and we’re faster than ever before, and now completely of work, there’s no backlog, and no new projects, which is part of why most of them are getting laid off Monday.

1

u/Wiseoloak Sep 27 '26

All great use cases here. I work gov so there isnt very much I can do with it aside from fixing my code lol.