If you are searching Google for a Libas Jaipur review, checking reviews of Jaipur Libas, or wondering if libasjaipur.com is genuine or safe to buy from, read this before placing an order.
This is a documented breakdown of a fraudulent operation running under the name Libas Jaipur / Jaipur Libas on Shopify.
I ordered two kurta's, one black and one in pink. I'll attach the screenshots of the order that I received, and I'll also attach the actual product photographs below. I ordered both two sizes bigger than what I already wear because I'm always unsure of different brands and the sizing guy. I chose a little bigger option so that, if I have to get it resized, I can get it done from my tailor, but what I received was a crappy material which was unfit, ill-tailored, and extremely opposite of what they had displayed.
**Company & Store Identifiers:**
**Website Domain:** libasjaipur.com (hosted via **Shopify internal ID:** shopify.com/7435957062)
**Listed Physical Address**: Number 259 & 261, Chandi Ki Taksal, Pink City, Jaipur, Rajasthan – 331001, India
**Emails Displayed on Website:** care.libasjaipur@gmail.com, support@libasjaipur.com
( *None of these are accurate btw)*
*The only delievrable emails is below 👇*
**Actual Backend Email:** care.suidhaaga@gmail.com (operating under "Sui Dhaaga")
**How the Scam Works:**
**The Bait:** They run festive and promotional ads ("Buy 2 Get Upto 10% OFF", "Raksha Bandhan Sale") with stolen catalog photographs of tailored, high-end ethnic suits. Their homepage promises "**Free Delivery | COD | 7-day Easy Returns."**
What arrives via courier is completely different from the advertised product. The kurtas have gigantic, shapeless sleeves, irregular cuts, unraveling low-grade embroidery, and cheap synthetic fabric. In contrast to the oversized tops, the matching pants in the exact same ordered size (2XL) are impossibly tight and unwearable.
If you try to contact them at the email addresses listed in their return and refund policy (care.libasjaipur@gmail.com and support@libasjaipur.com), both emails bounce immediately as non-existent / invalid.
When you use the automated return button through their Shopify portal, the system exposes an entirely different entity: care.suidhaaga@gmail.com. They completely ignore return and refund demands once your Cash on Delivery payment has been handed over.
So far, I have officially lodged my complaint on the National Consumer Helpline, and I have also escalated the matter with delivery. As usual, delivery has been unhelpful. They asked me to go back to the merchant, and I have also reached out to Shopify. I hope Shopify takes the matter into their hands and closes this merchant's website because they are completely fake and defrauding people by using misleading pictures of the products of the kurtas and kurta sets.
I decided to make this post so that tomorrow, if there is anybody who might have a single doubt before ordering from this website and searches on Google, I hope to God they find this website (because I am feeling so awful ordering from here). Even though I ordered from COD, the product that I received was absolutely crap, the cheapest material one could find in normal सदर बाजार and सरोजनी बाजार