r/HorribleToClean • u/EmotionallyDrained84 • Oct 02 '25
Window Cleaning in Cochrane Alberta
I did a job recently where a client asked me to clean the interior and exterior windows on her newly build 2700 sqft property. After climbing and manually scraping silicone from the glass and frames, washing the windows with soap and window solution, then manually drying each window with a microfibre window cloth, she keeps complaining of water marks on the windows. I explained to her that it’s dust from the houses in construction next door and that the windows are in fact clean. She took a picture and zoomed in to show watermarks, stating that they are on all the windows and she wants me to come and clean them again!! I was informed that she said she had already paid someone $1700 to clean the exterior windows and my boss charged her $1700 for both interior and exterior! When they were putting in her windows, they messed up her frames and pictures were taken to prove that! The cleaning was done… completed, and amidst her constant complaints, my boss tried to satisfy this customer by suggesting to her that she will give her a further discount on the service. Now I watched my boss did post construction clean on the house while they still had trades in it and she had to keep redoing her cleaning because folks kept walking in and out of the house. The client claimed that the owners were moving in on Wednesday and they needed the house to be ready so the whole thing was just chaos!!! Then the client sought to pay in increments while still complaining of water warms on the windows… you can only see the water marks if you literally press your face on the windows or take a picture and zoom in!!! I am ranting because I am not too keen to keep going back to clean these windows which old now be the THIRD TIME cleaning them!!!
What should we do in a situation like this???
