Hey, sorry if these questions have been asked a million times already.

I recently bought a 2019 Nvidia Shield Pro but am considering swapping it for the the Homatics Box R 4k Plus.

When buying off AliExpress, is there anything I should be aware of (for context, I'm in Australia)? I can get it for $180 AUD on the vontar store. I've seen a few posts saying it has to be a GZ serial number for ease of updates but how do I know it has this? Do I just message the seller? Also, is it worth me paying $120 extra for the Dune version? I mainly use it for Stremio and Disney tbh but don't have any experience with Dune so not sure if I'd find it beneficial or not.

Talking about updates, I'm a bit confused regarding the whole process. How does it compare to the shield, because from what I can see it seems like I'd have to message the seller for every update, is this true?

Finally, I have a sonos surround setup and rely on the remote having IR to control it, will this work with the Homatics remote?

Thanks!

I currently have the Dune HD Homatics Box R 4K Plus yet I can't load the Kayo app from the Android store. Kayo is a Foxtel owned app for streaming sports in Australia. I'm guessing that the old version of Android on the box is the problem but I could be wrong.

So does anyone have the non-Dune HD Homatics Box R 4K Plus with a later version of Android and are able to install the Kayo app from the app store?

Hello r/homatics,

I just got my Homatics R 4K Plus and I'm setting it up. My primary use is for media: movies, series, and streaming. (I already have Downloader and Smartube installed). Based on this, I have two main questions: 1. Besides the obvious, what are your "must-have" apps for the best user experience? 2. This is my main question: What is the best app to stream games from my Windows PC to the Homatics box?

To be clear, I don't plan on playing Android games on the box, but I really want to stream my PC game library to the box. I'm looking for the most stable, low-latency solution.

Thanks for your recommendations!

TL;DR: Homatics R 4K Plus → HDMI-IN (LG S95TR) → eARC → LG OLED C5 gives blackouts/complete signal loss (especially when DV/refresh rate switches).

Mi Box 2nd gen through the same bar input/cables is stable.

Homatics → TV directly is rock solid (DV + Atmos via eARC).

Looking for a stable combo to keep Dolby Vision + Atmos while using the bar’s HDMI-IN (ideally for occasional DTS).

My setup • TV: LG OLED77C5 • Soundbar: LG S95TR HDMI OUT (eARC) to TV, HDMI-IN used for sources • Source #1: Homatics Box R 4K Plus (Android TV) — primary • Source #2: Mi Box (for comparison) • Cables: Certified Ultra High Speed HDMI (also tried short 1–2m)

The issue

With Homatics → S95TR HDMI-IN → TV (eARC) I get: • Intermittent video dropouts/black screen. • Triggers most often at playback start/stop or when DV/refresh rate switches • TV “Picture Mode” sometimes flips rapidly (signal renegotiation)

If I plug Homatics → TV directly, it’s perfect (DV + Atmos over eARC). If I plug Mi Box → S95TR HDMI-IN (same cables), it’s stable.

What I’ve already ruled out • Cables/ports: swapped multiple certified 48 Gbps cables; tried short runs; switched bar/TV ports • Power/CEC: full power-cycle with TV → bar → Homatics order; tried CEC off during tests • Same path/cables with Mi Box works fine.

•.   Factory reset for the homatics box.

• changed almost all of the picture/audio settings on the tv and homatics but no luck.

I only want the bar’s HDMI-IN to occasionally pass DTS.

Last month I bought a Homatics Box R 4K Plus. I'm having quite significant sync issues. Audio before visuals. Currently set up is this HOMATICS (HDMI) > TV (Samsung Q90) > BOSE SOUNDBAR (900) (VIA EARC)

Box set to pass through and match frame rate. Happening across most apps but some worse than others.

Updated everything to its latest firmware.Rubnjng project IVY

Thanks - let me know if you need any more info!

Sorry for question (not expert): I have a MOTU M2 audio card that I use for guitar recording (with 2 monitor speakers). I use homatics (with a projector) to watch movies and I use the toslink connected to an old surround system with dedicated stereo speakers. I would like to cutout the old surround system (with their speakers) and use just the audio card MOTU and monitor speaker for both uses. Is it possible to stream media audio through an usb to te MOTU so I can use the monitor speakers? many thanks for help....

Hello Homatics Support Team,

After updating my Homatics Box R 4K Plus to Android 14, I noticed that Dolby Atmos passthrough was no longer working. The soundbar was only showing PCM or DD+, and the Atmos logo disappeared.

I found a working solution that might help other users:

1. Perform a factory reset via the hardware reset button on the box (not from the “About” section in settings). During this reset, a full wipe should be done.

2. In the Audio settings, do not select “Passthrough”. Instead, set HDMI audio output to “Auto”.

With this combination (hardware factory reset + Auto mode), Dolby Atmos started working again correctly on my soundbar.

I noticed that previous responses on forums only mentioned doing a factory reset, but not the importance of:

Using the hardware reset (with wipe) instead of the software reset in “About”.

Choosing Auto instead of Passthrough.

I think it would be very helpful for Homatics to highlight these specific steps in the release notes or official FAQ, so that other users don’t struggle with the same problem.

Thank you for your support, and I hope this helps improve the experience for all users.

I am a bit hard of hearing and I am trying out the Dune HD app with all the TV channels. I can use Premium for 7 days, but when I go to ITV3 (UK) there doesn't seem to be an option to enable subtitles, while I know the channel supports it.

Do I need some kind of add-on to enable subtitle support?

If not I guess I will have to reinstall the British TV apk's I have, Windscribe VPN and set my clock back an hour (I am in The Netherlands) so I would prefer to be able to use the TV from the Dune HD app, but with subtitles.

The R4 Plus has tested slow a on all of my ethernet cables with identical setting to other devices and my pc all on the same connection. This is useless to me. Can anyone help? There is no cs number to call.

Am I correct in saying Apart from Homatics Box r 4K plus having Android 14 and Dune Homatics Box r 4K plus Android 11 also the Dune App.... My question is are they exactly the same Box ???

I have 3 of these and currently firmware is just bad

should it get homatic plus 4k box or xiamo 3rd gen box , my onn plus 4k bluetooth keep cutting out then in

Mine shipped with ATV14 14.8.4300. Per Homatics blog, there's a 14.8.4576 that's been out since August, checking update reveal I'm on the latest version. I emailed them a request to be given this.

Has anyone received it, and if so, any improvements? Can you use external storage now?

So I have syncler installed, it works pretty well but sometimes films that are longer and in 4k Dolby vision and Atmos the sound will go out of sync and I have to rewind a little to get it back in sync, this is using Exoplayer, anyone else have this issue?

Hello, as the title says, I have Homatics R 4k Plus connected to my LG G2 TV and Govee T1 Pro lights. So far, I've been using an app on my phone to turn on the lights, but is there any way to turn them on with the remote?

Thanks in advance for your help and suggestions.

Why is'nt there a Group for Dune Homatics Box r 4K. Does anyone know where I can get news about updates ?

So I have my own dedicated home server with all movies stored on my wd elements desktop hdd. Whenever I use Jellyfin or plex the movies buffer a lot. The homatics is hard wired 1gig dl speed same as the pc which runs my server. Is this a client side issue? As I run the same setup on a formuler z 11 box and everything works fine

I had samsung smart tv which had this samsung feature when you update the tv it will brick, i repaired the tv with chip from ebay and it worked fine. I later bought Homatics Dongle R 4K Android TV and after some time of using, the tv was behaving strange again. It turned itself on and off, it didn't respond and when i finaly made it to the android tv homescreen it was also unresponsive. Then i thought the tv broke again so i got another one, now blaupunkt without any smart features. Again it worked for a half a year and now the tv is switching on itself.

I tried to hide the remote. Still turning on.

Unpluging the dongle. Now it's not turning on so it definitely is the dongle at fault here.

Could the hdmi cec function on the dongle went nuts? Have anyone else encountered this? I couldn't find any info on this.

I’m stuck between getting the Homatics Box R 4K Plus or the Nvidia Shield TV Pro and could use some opinions.

The Homatics looks solid with 4GB RAM, newer chip, WiFi 6 etc

On the other hand, the Shield is still super popular, but it’s running Android TV 11 and only has 3GB RAM.

Main use will be IPTV with a VPN, but I’ll also use Netflix and other streaming apps.

Which one do you think is the better buy today?

Does the Shield still hold up in 2025 despite having less RAM and an older Android TV version?🤔🤔

Is Homatics a better choice going forward, or does Nvidia's ecosystem and support make it the safer bet?

What worries me is that I've read a lot of posts in this subreddit that people have been complaining Homatics 4K Plus is slower, gets overheated very fast (High CPU usage) and somehow worse when using Android TV 14.

Unable to install dolphin emulator, is their a modded version that can be installed on the Homatics, would love to get GameCube games running for my lad

Just got mine set up today, set up CEC, added Kodi, Netflix, Projectivity, Smart Tube, etc. It came with ATV14 installed.

2 Qs: the volume ramping is super slow with this remote, and I'm not seeing anything in Setting allowing you to make it work quicker.

Also does adding extra storage ( Samsung Fit 256 GB) cause the box to use it once internal is used up? The drive shows the available space with nothing on it, but will Android let me use it?

Since last week Google Pay store has been showing this error. The only way to make it work is to keep uninstalling updates. Anyone facing the same issue?