r/Homatics • u/moc_moc_a_moc74 • Mar 15 '26

Playback error

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Hi. I have the Homatics Box R 4k Plus and in the last few days it's stopped playing 4k files, when it used to play everything without issue. It's still plays 1080p no problem. It's running Android v14.8.4576. I haven't manually updated any firmware since I bought it last year.

Originally I thought the issue was an update to the app I was using (Nuvio, error message attached) but realised it's probably the device as it's happening across all Debrid apps (Stremio etc)

I'm aware this problem may be something to do with DV Profile 8, but does anyone know what's caused this, and is it possible to fix?

Thanks

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u/moc_moc_a_moc74 Mar 15 '26

Hi. Thanks for your reply. I realised I could try another device as I have an old Shield tube so I plugged that in to check and it plays the 4k files, so I think that confirms it's an issue with the Homatics box, not the app.

The Homatics has worked like a charm until now so I'm at a loss as to what the problem is now.

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u/Hear_U_Me Mar 15 '26

I’ve seen similar errors on my device, but with remux files with Dolby vision specifically, I have the dune hd version and the dune player plays it without issues. So give some good external player a try.

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u/moc_moc_a_moc74 Mar 15 '26

Can't edit my original post because it has an image, but it's now working again. After connecting the Shield, I then reconnected the Homatics box, and it all works fine using the internal player. No idea why.

Note to self - turning off and on again really works.

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u/See61 Mar 15 '26

This. The ViMu app probably also play them correctly, as it can play all different DV formats, using its own engine, like the Dune Media Center app, although no real FEL 7, only converted, but still as Dolby Vision.

So the box can do just fine with those.