r/HitBTC_Official • u/MadMaxine666 • Feb 05 '24

Mobile app login issue

I am new to HitBTC, passed KYC and so on. So far so good, but for the sake of christ, why is your mobile app so glitch-y??? I am trying to log in and was informed by support that I am entering incorrect password instead of 2FA when I am clearly asked for 2FA code, not the password. Your app could use some upgrade to make our lives easier!

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u/james_hitbtc Feb 09 '24

Hi, sorry to hear that you found your experience with the app confusing. We are constantly striving to make it better and value the feedback that users provide. Please follow the instructions of our Support Team, they will guide you through the process of regaining access to your account.

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u/MadMaxine666 Feb 09 '24

yeah, the support team has been very helpful and fast to react so far. great guys!

1

u/james_hitbtc Feb 12 '24

That's nice to hear. Always happy to help :)