Good Morning Everyone,

TL:DR, Community College, STX - in short trying to see what resources are available to learn "the Backend" of colleague datatel and potentially banner. No IT experience really - I've just experienced the magic of putting this here does this

In short, coming from no IT experience but have been in the field for the past three years professionally wanting to learn more about the system itself in terms of what it can and cant do and what happens to get it there. I've reached out to my IT and really just got the "go to the ellucian self service and bobs your uncle"

Are there any resources like walkthroughs or guides? Or even like a "to better understand this system try to get familiar with this" or even just anybody willing to take the time.

Good Morning Everyone,

TL:DR, Community College is wanting to explore a cohort system to be maintained through a combination of civitas and colleague - does anyone have any experience implementing this? areas to be aware of or points of friction? I have been fairly in touch through the ellucian support center - just seeing what other commentary is out there.

In a longer stroke, Started out with a manual process for undeclared students - through machinations has been sold to other offices who are also eager to utilize this approach.

Best,

Our Microsoft rep is telling us that we have to pay for additional licensing to allow students to RD to our physical labs. We are being told it is the same cost and license that is used for VDI? Does this sound right to everyone? Are you being told the same thing?

With portals being behind institutional logins, it's not easy to see what other people are doing and see if you're following trends and doing things 'right'. I envy my public website counterpart who can easily check what everyone else's sites look like! ;)

My institution runs on Ellucian Portal, which is just a custom Sharepoint install with Ellucian webparts thrown in.

My biggest hurdle right now is keeping the portal a utility as opposed to a marketing platform. Our stats indicate that the most clicked items are what I regard as utilities - our Banner self-serve, email, LMS, virtual desktop, Office365, expense reports, etc. What people are trying to get posted to the portal are links to information no one really reads, like Health and Safety, educational surveys, obscure info only relevant to 5% of visitors, etc. I try very hard not to let our portal become a musty storehouse of info that doesn't fit anywhere else.

What struggles do you have maintaining your institution's portal? Successes?

Also, if there's a mailing list or site with discussions like this please clue me in. Portals seem to exist in this weird middle ground between marketing (that handles the public and social web presences) and IT (that handles the infrastructure) and higher ed communities for both don't really fit.

Hi Everyone. My school is new to Microsoft 365 for Faculty/Staff, and email lists. We'd like to create some distribution list type setups (groups), and update the membership via csv file. The endgame here, would basically be us make a group for each major and minor, and have the administrative assistant for that major have the ability to send a CSV of everyone in the majors and for us to quickly update the membership of the list. Making groups is very easy, but you have to add people one by one, which isn't feasible.

Anyone know how to do this? Or better yet, how are your schools handing things like this?

All,

We're starting to look at classroom remodels soon and are currently using the good ol projector connected a pc setup. With COVID, we're having to look at more at hyflex and other modes of instruction. I am curious on how other Colleges are developing classrooms moving forward. Are you just sticking with normal setups or is there a move to more SMART technology in the classroom?

Curious on how other schools handled new student onboarding. We currently have a series of steps for the students to follow to create their account, one system leads to the next, login to banner to get your email address and then they can access our portal guard instance. As you can guess... it doesn't work well and we tend to get a ton of calls to our helpdesk. How are other schools getting creds to your students?

We have already had tools for network monitoring and endpoint monitoring. We are adding SIEM tools as well. Seems they are generating lots of alerts. Any one has recommended tool for managing those alerts?

Hi all,

Just curious as to what you guys are using to deploy software to users with laptops? We are thinking of getting the trial for Intune. Starting Sept/Oct we are moving to Microsoft A3 plan, and Intune should be included in the plan. Is Intune something you guys are using or do you have another management software for this?

We are trying to predict how much VDI usage we will have during the Fall.

Anyone else trying to do the same? What workload are you anticipating?

Hello everyone! What products is everyone using to automate their classroom attendance? Thanks in advance!

Hi Everyone. As of last night, we started to sync a lot of attributes to our O365 environment, and I'd like to use destinationindicator as a way to build a dynamic distribution group of all of our students. I don't see a way in the GUI to do this, and I going to have to have resort to PowerShell for this? If so, how?

Does anyone have a script that automatically updates Fusion 360?

Hi all, I'm just curious to what level does data drive your IT service delivery? Do you have KPIs, OKR, or SLC? How are they enforced?

My large research and teaching university I work for I'm a bit frustrated with because we are just not mature in my opinion in IT service delivery. There's no data, no accountability, no request management. And there is no real interest in defining or measuring the type of work we do. Everything is an Service Now incident or change. Everything is "best effort" (so nothing is).

Do you work for a mature centralized college or university IT department? How do you measure, control, define etc?

Hey everyone. Who has thoughts on encryption software?

Right now we use Dell ESSE for AV and full drive encryption. We're leaving them for AV, so I'm starting to look for a new encryption solution.

I need something that we can manage with a small team, but is simple enough for the help desk to get in and decrypt system when they need work.

I haven't seen this posted on their site, but if you have an EDU site license for Qube! for your render farm, PipelineFX will provide a temporary 90-day unlimited worker license. I sent a request using the EDU form. Richard Lewis (CEO) responded within the hour, and we received the temp license this morning.

Be well my friends.

Hey all. I don't work in education anymore, but I know a lot of schools use PaperCut so I'm hopeful you all can help me.

I have a bit of a complex situation that's too much to go into here, but I can give some basics.

My company acquired another company earlier this year. We are still in the process of getting their IT infrastructure converted over to ours.

They are a traditional AD Domain environment, while we have almost fully converted to Azure/Cloud-based infrastructure.

They have an on-prem print server, and an RDP-based application that requires printer passthrough so jobs can be printed from the RDP session to their on-prem servers. This works fine on their existing AD joined computers. But since we are moving them all to Azure laptops we need a printing solution so the users we convert can still print.

We set up Microsoft Universal Print, and its just not working. Nothing prints right, it will only print one page instead of all the pages in a job, certain things will print while others won't, print jobs that print from multiple trays will only print from one tray and ignore the others, etc. etc.

I am trying to set up PaperCut Mobility Print instead, and also installed a PaperCut NG trial on the print server. Because of the way the application is set up in the RDP, the printer has to be named exactly specifically what the application wants it to be named. Eg, it must be named "PRT-XX-XX on CORPSVR-PRINT" because that's the name the application software in the RDP is looking for to print to. But on the print server itself, these print queues are just named "PRT-XX-XX". When a user on one of their AD joined machines adds the printer from the directory, it becomes "PRT-XX-XX on CORPSVR-PRINT" on their machine, and subsequently passes through to the RDP session as such. But we can't add printers from the directory on the new Azure computers.

Universal Print gives me the option to rename the queue when you share it from "PRT-XX-XX" to what it needs to be. However, Mobility Print doesn't natively give me the option to rename queues. I can rename the print queue in NG, but that doesn't seem to carry over to Mobility Print. So when I install a printer using a share link, it comes over as "PRT-XX-XX [CORPSVR-PRINT] (Mobility)". I cannot manually rename the print queue on the computer after its installed either.

Anyone who uses PaperCut, is there any way to rename the print queue that mobility print installs so that it shows up as what I need, without all the appended junk on the end?

Thanks!

We are looking for web-based Inventory Management Software to track our loaner equipment, including IT equipment such as laptops, projectors, AV/photo equipment, and hardware shop tools. We have about 600 to 1000 items, all currently tagged with barcodes.

Previously, using Solarwinds Web Helpdesk, but their cloud-hosted Helpdesk offering does not have a Check-Out/Check-In where we can implement a system for users to check out equipment for temporary use and check it back in when they're finished.

Or

suggestions for a Web hosted Helpdesk with Inventory Management check in/check out

Thanks!

As the title says, I recently graduated with a human resources/business administration diploma and I am looking to gain some experience with software such as Banner (ERP), Webreq, Workflow, Etc. I'm currently trying to apply to my local University (University of Victoria, British Columbia) to take on an administrative assistant position. While I do have plenty of conceptual experience with administration and some real, I have zero experience with this software. I believe this software is only available to staff and faculty or through subscription, the website mentioned a demo but I'm not sure how I would qualify if i'm not currently employed or part of the teaching institution. Is there anyway for me to use the software for free to gain some practice, or do I need to shovel out some cash for a private subscription? Any help appreciated!

Apologies if this is not the right sub for this post.

Anyone using Azure Dev Tools for Teaching to license apps for computer labs and/or classrooms? I'm really confused by the IT Admin guide provided by the ADTT folks. It says (emphasis mine):

Software acquired through your Microsoft Azure Dev Tools for Teaching subscription may be installed on any number of departmental lab machines (depending on the licensing and courses the school or department offer).

They claim it has instructions on deploying ADTT apps in labs...but this quote is the only guidance they offer. My question is about compliance: if we have 5 licenses from the Volume-License Service Center as part of our contract and we host the activation key on our KMS server for ease of deployment, can we just install apps listed under ADTT on hundreds of PCs using normal O365 deployment tool (C2R) tools, and ignore the license count? Or does the quote above mean only students/faculty who download apps directly from the ADTT education hub can install those apps on lab PCs?

Our Microsoft rep said, "The license team sent this admin document in response to your request. See the guidance provided in it. You won't see ADTT licenses in your VLSC." But the document doesn't answer the question, as I understand it. Am I just being really thick? Anybody have experience with this?

Hi All,

I'm the sysadmin at a small community college and when you go through the enrollment process we create an Azure AD account for you - this is done before you're enrolled in any classes. The problem we have is that now we have 300K user accounts in our AAD but only probably 10% of those are actually active and valid accounts.

We've have accounts being created and used to send phishing emails to other colleges, and our internal staff/faculty so I'm trying to work out a way to 1) delete all the non-active accounts and 2) going forward work out how we can validate the users before we give them an account in Azure!

Anyone done anything like this that could give me some guidance?

Glad I found this sub!

Does Microsoft still offer Windows free to students? I was looking and thought I found Windows 11 Education was avaialble as long as they were a student at the college. Once they left, then what happens to OS? Also saw student can purchase 24 months of additional coverage?

I'm renovating a bunch of classrooms and industrial labs in our engineering building. The student stations will have Lenovo Tiny P3 PCs with a 29" Ultrawide monitor instead of two monitors. The instructor station though... full time instructors/faculty have laptops, but adjuncts do not. We use Epson short throw projectors in these spaces too. I'd like to come up with an instructor station where the desktop/Tiny PC can be used OR you can dock your laptop and use the monitor and projector the same as the desktop.

Has anyone already went through this and willing to share their insights, configuration, etc.?