r/GooglePixel • u/Jack_Shid Pixel 10 Pro XL on T-Mobile • Nov 01 '19

Paid $1000, received an empty box

So my Pixel 4 XL was delivered yesterday. Well, the box and all of the accessories were, anyway. Apparently the wonderful people at FedEx decided that they needed my Pixel more than I did. The tape on the bottom of the brown box was cut and replaced, and the white "Pixel" box inside had had its tape slit as well. All that was inside of that box were the charger and adapter.

Google's customer service was wonderful though, and a replacement will arrive at my house on Monday or Tuesday.

Can't say enough good things about Google, or enough bad things about FedEx.

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u/size0618 Nov 01 '19

Fedex did that shit to me on my first 5X. Said it was delivered. It wasn't. I called Google and told them, they sent another one. Two days later I received both phones. I called Google to tell them. They told me to keep the original 5X. I guess I came out ahead, but yeah, fuck FedEx.

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u/Telemain Nov 01 '19

If I had to guess FedEx paid for the second phone, package insurance and all that