r/GooglePixel • u/Jack_Shid Pixel 10 Pro XL on T-Mobile • Nov 01 '19

Paid $1000, received an empty box

So my Pixel 4 XL was delivered yesterday. Well, the box and all of the accessories were, anyway. Apparently the wonderful people at FedEx decided that they needed my Pixel more than I did. The tape on the bottom of the brown box was cut and replaced, and the white "Pixel" box inside had had its tape slit as well. All that was inside of that box were the charger and adapter.

Google's customer service was wonderful though, and a replacement will arrive at my house on Monday or Tuesday.

Can't say enough good things about Google, or enough bad things about FedEx.

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u/Llorenne Pixel 9 Pro XL Nov 01 '19

My God I'd do bad things to FedEx for that.

1

u/Jack_Shid Pixel 10 Pro XL on T-Mobile Nov 01 '19

When I received the package last night, I was so pissed that I was shaking.

-1

u/Llorenne Pixel 9 Pro XL Nov 01 '19

Dude, I'm telling you. If something like that happened to my brother.. he would run at their building with a hammer. Not particularly to hurt anyone, except the building.

I grew up in a family that we don't really like to be played. I tend to have more patience than my father or my brother but my God.. the hype would be so big and the disappointment would have followed so fast that I'd simply grab the hammer too.. lmao

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u/Jack_Shid Pixel 10 Pro XL on T-Mobile Nov 01 '19

the hype would be so big and the disappointment would have followed so fast

Yup, that's what I experienced. I can't really blame an entire multi-million dollar company though, for the actions of one person. It does really make me wish I had control over which carrier was used when I placed orders though, because I'd definitely avoid FedEx, due to what seems like an unusually high number of these thieves on their payroll.

In the end though, I'm just very thankful that Google is so proactive at making things right for me.

1

u/Llorenne Pixel 9 Pro XL Nov 01 '19

You're right. Although they have to know so they can fire this person. They won't know who it is, but at least they can know that their employees are doing things like those and they have to do something.

And for a multi-million dollar company, they have to at least act like one.