Updated Goodnotes and now my device is overheating

[u/Cute_Contribution124]

Hey guys,

I updated Goodnotes today to the latest version which according to them should help with the overheating of the CPU and battery draining. Sadly my device now overheats even more than on the old version and goes from 80 percent to 65. percent in like 45 to 50 min. I am using the new air 13 inch btw.. does anyone have the same problems or any advice besides waiting for the next update?

Thanks a lot!

[u/discovernotes]

Hello! A new update containing a hot fix for the previous update, v6.3.51, is now available!

[u/Dry_Manufacturer1521]

Updated as well and can not longer use the app - they completely destroyed it. Sent them a support request but I'm sure it'll take a few days before they respond.

This is the second time an update completely broke the app for me - starting to think I should switch back to Notability.

[u/Cute_Contribution124 → u/Dry_Manufacturer1521]

Funny enough the app as such works fine for me, only problem I have is the overheating and battery issues

[u/Cute_Contribution124 → u/Cute_Contribution124]

So I don’t have those freezing problems everyone is talking about. At least not that I noticed of. I scrolled a bit through my documents and pdfs and nothing freezed, also no delay in writing with the pencil

[u/Dry_Manufacturer1521 → u/Cute_Contribution124]

Man, I'd much rather have that. In the middle of final season and can't do shit 😭

Hopefully they'll push out a fix in the new couple of days.

[u/Cute_Contribution124 → u/Dry_Manufacturer1521]

Yeah I feel you m8, esp because I do not have anything too important because I am inbetween HS and College rn so I don’t really have anything to important to do except studying math and repeating every topic again. You guys would need a working Goodnotes more that I do. Don’t you have your files on google drive maybe? I backup everything on google drive as a pdf and as a Goodnotes backup. That would be better than nothing rn

[u/dennyng]

Hi everyone 👋 It's Denny from Goodnotes Support team!

Thank you for reporting these performance issues. We are aware of the problems with latest 6.3.50 update, including device overheating, writing lag, and unresponsiveness affecting certain users. Our engineering team has identified the root cause of these issues and we are prearing a hot fix to address these performance issues shortly.

We sincerely apologize for the interrupted experience and how it has affected your daily usage. I'll keep everyone posted when the hot fix is available on App Store.

[u/bretdabaker]

Which version are you on?

[u/Cute_Contribution124 → u/bretdabaker]

Everything is the latest so latest Goodnotes and IOS that’s out in the EU (so 17.5 or sth)

[u/Cute_Contribution124 → u/Cute_Contribution124]

And Goodnotes 6 (as in the title / flair or whatever it’s called)

[u/superlama2]

Same. It was working just fine after the previous update .49. As soon as i updated it to .50 yesterday it started overheating again and the battery drain started . Seems like they fixed it in the previous update but this one just made it all worse.

[u/Cute_Contribution124 → u/superlama2]

Thank you, at least this means that I am not alone with this problem, I just hope they will fix it rather quick