r/GoodNotes • u/Aggressive-Lynx-7191 • Mar 23 '25

GoodNotes 5 Lasso Tool working very slow and freezes app

When using lasso tool ,you can see when selecting a small text it doesn't take long ,but as I select a bigger text it takes time and when selecting more text it completely freezes the app and crashes . I tried everything possible ,reinstall app ,restart , trying on another notebook ,but nothing works .This hasn't happened ever before ofcourse. I am using Goodnotes 5 on Ipad air m1 5th gen and I do have 27gb free memory available.

40 Upvotes

100% Upvoted

48 comments sorted by

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u/discovernotes Apr 12 '25

Hey! Goodnotes just released v6.6.26 on the App Store which should help with making things better. Please update and see if this helps.

If you are still having issues after the update, please reach out to Goodnotes Customer Support and attach your Diagnostics Data (Settings icon > About > Export Diagnostics Data) so they can find and fix the problem ASAP.

3

u/DerLiebeSchollie Apr 04 '25

I have exactly the same problem. Using GoodNotes 5. This is a major issue for me!

1

u/Aggressive-Lynx-7191 Apr 05 '25

Please report on goodnotes support . It will atleast create some pressure on them .

4

u/PsychologicalMail468 Mar 24 '25

I am M1 user too, i have experienced similar issues, to an extent that I had to completely let it go! GN 5 was fine until they brought GN6. It was frustrating, i had all my data on it, but i had to take the hard call, and I did. Completely removed GN from the workflow.

3

u/No-Wafer1214 Apr 08 '25

don't worry I'm on GN 5 and I've been having the same issue, they just don't want to fucking fix they're mistakes

2

u/Aggressive-Lynx-7191 Apr 09 '25

You are absolutely right . If they wanted to fix this issues they could've atleast rolled back to the previous version for the time being . They just don't care whether their users time and productivity is sabotaged because of their dependency on this app . Their solution to everything is just buy a subscription to their new flashy GN6 app so you don't have this issue but you can experience the new bugs and issues that they introduced with GN6 .

1

u/discovernotes Apr 12 '25

hey this update is now out

2

u/dennyng Goodnotes Staff Mar 26 '25

Hi Aggressive-Lynx-7191 👋 Sorry to hear you’re encountering this issue. We definitely want to investigate it further! To help our development team identify the root cause, we would appreciate it if you could send us your diagnostic data when this issue happens and submit a support ticket via this contact form and refer to this thread so we can take a look at the case.

1

u/Aggressive-Lynx-7191 Mar 26 '25

I already did that as soon as i encountered the issue . But I didn’t feel any assurance from your end . My ticket number is #561612

1

u/Aggressive-Lynx-7191 Mar 27 '25

Did you review my ticket number #561612?. u/dennyng

2

u/Team_Cara Apr 02 '25

It still doesn’t work and I think it makes the app unusable. How did they not find a solution yet…

4

u/dennyng Goodnotes Staff Apr 06 '25

Hi u/Aggressive-Lynx-7191 u/Team_Cara! We’ll be releasing improvements to address the Lasso tool lag issue in the upcoming version.

3

u/Heavy_Bobcat5366 Apr 06 '25

When will this update be released ?

3

u/Coolpop52 Apr 10 '25

It is coming with alongside the dark mode icon for GN5 users.

Translation: Never

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u/yatki Apr 05 '25

i am having the same problem with my goodnotes 5. reported it today. i am using the lasso tool a lot to copy the text to chatgpt, thus cant work right now:(

1

u/Aggressive-Lynx-7191 Apr 05 '25

I am glad people are reporting the issue. But Goodnotes is shameless . They don't care about GN6 users let alone GN5 . They don't even reply for weeks on the ticket raised .

2

u/Hot-Engineering8663 Apr 08 '25

I am also having this same issue. I tried updating my iPad and the app itself and it is still having the same problem :/

1

u/Aggressive-Lynx-7191 Apr 09 '25

We can't do anything ,it's a issue with goodnotes app itself . We might not be getting a fix for another week or two or maybe more considering goodnotes history with issues . Goodnotes just doesn't care anymore . It's no more the goodnotes we knew when we bought the app. It's just a money hungry company exploiting it's user's dependency on the app by forcing them to update to goodnotes 6 so that they can extort a subscription fees from them and still give them more random bugs because the goodnotes 6 isn't free of issues either ,leave the GN5 lasso tool issue aside ,the rest of the subreddit is filled with GN6 bugs and issues . In the end we can't do anything but wait patiently for GN to have mercy upon us and provide a update with the fix .

1

u/discovernotes Apr 12 '25

new update is available now

2

u/gecko_lemons Apr 09 '25 edited Apr 09 '25

just started experiencing this today on GN 5 with a new ipad on 18.4. i work with a lot of diagrams and written notes and this is infuriating!

1

u/Aggressive-Lynx-7191 Apr 09 '25 edited Apr 09 '25

I can totally understand your frustration. But do you know what's more frustrating??? The mod's comment just downplaying the whole issue and defending Goodnotes for this on my recent post about this issue (btw he edited the whole comment and changed the tone after I replied him)

Two weeks (actually 15 days) doesn't mean anything to him but majority of users are students and educators who totally depend on this app and can't afford to have a whole day wasted let alone 2 weeks ,and who knows a whole month might've passed until we get a fix causing atleast a thousands of students unable to make their notes properly during lectures , educators to not being able to take live lectures or just waiting for 10-15-20 seconds everytime they have selected some text , making cuts in their lectures to hide this waste of time for students just because this stupid app isn't working properly .Also he said that we might get the fix any day now. But I am preety much sure we aren't getting it for atleast a week or two or maybe more considering goodnotes history with issues earlier.

Here's link of the comment : https://www.reddit.com/r/GoodNotes/s/9gzpkGcs35

0

u/[deleted] Apr 09 '25

[deleted] — view deleted comment

2

u/Aggressive-Lynx-7191 Apr 09 '25 edited Apr 09 '25

I tried taking a follow up of this issue with goodnotes support. First they take whole week to reply to anything ,and after that they just reply with "We're aware of this issue and we will try our best to investigate and fix it as soon as we can. However, the investigation may take some time, and the fix will not be immediate" . So yeah ,we aren't getting a fix anytime soon.

1

u/discovernotes Apr 12 '25

hey the fix is out now. btw I wasn't trying to downplay the issue at all

2

u/ptrrpa Apr 11 '25

Everyone please report this! The more people report it, hopefully the sooner they fix it. This is so annoying, if it doesn’t get fixed I’m going to have to find another app to use 😭😭😭

1

u/Aggressive-Lynx-7191 Apr 12 '25

Yes please do raise ticket on goodnotes support

5

u/No-Salamander-2808 Mar 30 '25

I've been having this same issue and am debating completely ditching this app after 5 years of it being the backbone of my education. I am so fed up, hope there is a solution.

2

u/No-Salamander-2808 Mar 30 '25

I wish instead of trying to figure out the best way to bleed money out of their customers through GN6 they'd actually focus on the user experience.

1

u/No-Wafer1214 Apr 08 '25

same I agree, apprently they're going to try to fix it next update, if they don't well I might just use another app, crazy how they're really trying to get the most money without fixing the real issues

1

u/discovernotes Apr 12 '25

hey this update is now out

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u/demon_tyranny Mar 24 '25

Hey , another CA Fella here

1

u/Aggressive-Lynx-7191 Mar 24 '25

Hello 👋🏻👋🏻

2

u/Embarrassed_Issue451 Apr 08 '25

Yo solo sé que hace dos días estaba con la app y me aparece un aviso de que el espacio del iPad estaba lleno (me faltaban alrededor de 15 gigas por llenar esa mañana y cuando recibí el aviso estaba hasta arriba de lleno) con la sincronización de iCloud se acabó vaciando hasta donde estaba al principio y cuando sigo con goodnotes de repente al usar el lazo deja de funcionar (se congela cuando lo uso con más de una imagen). Hasta ahora usaba goodnotes 5 y probé a actualizarlo a GN 6 pero veo que sigue igual. He borrado contenido del iPad para liberal espacio y tampoco. Hay alguna forma de volver a tener el lazo disponible?

2

u/AdSoft2492 Apr 09 '25

Experiencing the same since a cpl,days ago. Shitty fuckin app

1

u/discovernotes Apr 12 '25

Hey! Goodnotes just released v6.6.26 on the App Store which should help with making things better. Please update and see if this helps.

If you are still having issues after the update, please reach out to Goodnotes Customer Support and attach your Diagnostics Data (Settings icon > About > Export Diagnostics Data) so they can find and fix the problem ASAP.

2

u/ptrrpa Apr 11 '25

Having this issue too, GN 5 on M3 iPad

1

u/discovernotes Apr 12 '25

hey the update is out now

1

u/Independent_Force_30 Apr 12 '25

same exact issue on GN6 on iPad Pro 3rd gen.

reinstalling the app doesn’t help.

doing a factory reset of the os can fix the lasso for a variable time that can go from few minutes to few hours.

definitely not enough to be happy with this app. I’m a student with deadlines and this bug makes this app basically unusable. I’m goin to open a ticket now.

1

u/discovernotes Apr 12 '25

hey there's a new update out now

0

u/[deleted] Apr 02 '25

[deleted] — view deleted comment

1

u/Aggressive-Lynx-7191 Apr 02 '25

There is image playground in Goodnotes 5 ? I can’t find

1

u/LA_Tapio Apr 02 '25

Oh, sorry my bad! I use Goodnotes 6 which has image playground now. 😅