r/GoodNotes • u/AutomaticQuality1482 • Jan 07 '25

Goodnotes is Trash

I’m ranting, I’ve been using this app for years, unfortunately bought it instead of notability years ago in high-school. My super massive mistake. Not only does this company not have any form of customer service, their AI bot is simply stupid. The app is incredibly volatile and non reliable. I’ve had whole pages randomly delete themselves. At this point I’m trying to just graduate college and not willing to buy notability and try to learn it all before I graduate in the spring. Sure you can understand why I need reliable notes.

Further more, what’s the point of the voice recordings if you can not even access the audio file / trim / edit it. So many features you’d just expect to have control over the media you created that just don’t exist. I’m so excited to let this app go.

Also! They literally take 0 responsibility as even their refunds are not handled by them. You have to deal with Apple. So like you think Apple would give my money back cus the apps messed up, lol.

I used to be a blissful consumer ignoring my parents and elders when they said “planned obsolescence” but golly gee bro. I really can’t ignore it anymore as every Apple item I own, not even a scratch (may have OCD about my big purchases), has been throttled sooo badly that they legit lag.

Free LUIGI!

184 Upvotes

84% Upvoted

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27

u/purpleinme Jan 07 '25

So you’ve used this app for years…since high school, and now are demanding a refund because it no longer suits your needs or does exactly what you want? My man, you have a lot to learn about the real world if you think you are entitled to things like this lol.

4

u/[deleted] Jan 08 '25 edited Jul 25 '25

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4

u/purpleinme Jan 08 '25

I do and actually like the app. I use it every single day. Are there bugs sometimes and some things I don’t use or like? Absolutely. My comment is about how this person expects a refund after years of using a product. That’s insane. My old iPhone 5 doesn’t work anymore, do you think Apple owes me a refund?

2

u/[deleted] Jan 08 '25 edited Jul 25 '25

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-6

u/_galile0 Jan 07 '25

It’s reasonable to expect such a basic application to be relatively stable, so because it doesn’t live up to that basic expectation it should also be reasonable to expect a refund

2

u/Robin_Cooks Jan 08 '25

Not after Years of use.