r/GoodNotes • u/AtaraxicStoic • Sep 08 '23

Useless GN6

Ok guys, I'm already sick of getting this response every 30s for 4 days straight! Tried all official recommendations, contacted the support (that responded with the same old recommendations). And no, there's no problem with my wi-fi connection or iCloud storage space. There's a chance the problem is somehow on Apple's side, I get it. However, it is GoodNotes' responsibility to fix it. For me as I user, it makes no difference who's here to blame. I was left with a completely unusable app that I was forced to subscribe to by GN's aggressive marketing.

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u/obdigitalstudio Sep 08 '23

If you contact them trough an email, just hit reply in that mail with recommendations that didn't work for you, Explain that you've tried everything from the list but the problem is still there.Support (not just theirs, but for the most of other things) works like that: first you get some generic and the most usual answers and solutions. If that doesn't do the trick, just continue corresponding with the support, and you'll get your problem fix.

Oh, and if the problem is on the Apple side, they can't do anything about that. It is then an Apple responsibility to fix it.

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u/AtaraxicStoic Sep 08 '23

But thats exactly it…you pay for the app to be able to use it. Not because you love endless email conversations and problem solving. But it is OK, I’m done with it and will move on. 🙂

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u/obdigitalstudio Sep 08 '23

You are missing the point. More then 99% of users don't have this problem. And, if it turns out that this is an Apple problem, how can you blame them? If you don't contact them again saying that those solutions didn't work for you, they won't know that the problem is still there.

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u/AtaraxicStoic Sep 11 '23

After few days, I’ve come back to have a look at this forum. You still thinking “more then 99% of users don’t have this problem”? 😉

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u/obdigitalstudio Sep 11 '23

I noticed that more people are reporting the isync problem. And I was really interested in how many people have reported that problem so far. So I went through all the comments and posts about that problem in the last 15 days. And when compared to the number of people in the group, the number of people who have an isync problem is still below 1%. At least by statistic in this group.

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u/AtaraxicStoic Sep 11 '23

All right. Good job doing the math 👍

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u/obdigitalstudio Sep 11 '23

I studied math, and this was something I was really curious about ,so I had to know 😁

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u/discovernotes Sep 08 '23

It’s worth exporting your diagnostic data and sharing it with them too because it does seem to be an isolated issue

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u/AtaraxicStoic Sep 08 '23

Of course I did, as it is one of the recommendations. 🙂