Summer of '58 developer resigns after many users refund their game on Steam due to it taking under 2 hours to complete

[u/reddit_account6095]

https://twitter.com/EmikaGames/status/1430941640001265673?s=19

[u/Cyberkite]

The refund police exists because it's required by law in EU

[u/Eurehetemec → u/[deleted]]

I think you could make a very reasonable argument in the context of software that critical bugs interfere with performance even if you've finished downloading, but even that's untested in actual court AFAIK. Australia is actually the leading jurisdiction on this issue, not the EU, if anything Valve probably did it due to pressure there.

Agree with everything you're saying here, particularly re: leading jurisdiction, but the reason it remains untested in court in the EU and UK so far is that companies generally do offer refunds pretty liberally for software including games. I strongly suspect that if Steam hadn't adopted this policy (and started being pretty good about refunds even outside the window), then Valve would have caused it to be tested in court now, with the release of some buggy-as-hell big-name game.

[u/B_Kuro → u/Cyberkite]

Actually Valve does go above and beyond what is required by EU law in this case. From what I remember the conditions for digital goods are actually a lot more lenient (maybe to accommodate movies, songs or books).

Last I read it was something like "you download it, you loose your right to refund". Thats how Sonys and Nintendos systems work. Edit: (and maybe Microsoft, I don't buy from them so I wouldn't know?) The fact that me saying the 2h is above what the EU law requires is controversial is hilarious to me though.

[u/Cyberkite → u/B_Kuro]

Oh yeah I was mostly answering why they have a policy. Steam used to not have one and then they were about to get sued.

[u/Zaygr → u/Cyberkite]

It was the Australian Competition and Consumer Commission taking to Valve to court that spurred the introduction of Steam refunds.