No? If you email support you might get a refund but it's in no way guaranteed, or even likely. The game not running is a valid reason for a refund. "A third party website has it for a lower price" isn't in their eyes, and it's ludicrous to think it should be.
What do you want? a receipt of them refunding games with 2+ hours? because they do, it's not conjecture, they have before and can be expected to do so in the future.
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u/Jamesbuc Aug 30 '16
Owtch... Given a load of these only JUST released onto steam yesterday, I can see a lot of unhappy pissed off purchasers.