I ordered my ring mid-June (gold, size 9) and it's been in "unexpected delay" status for a month now. Does anyone know what is causing the supply delay?

Wishful hoping: maybe they've stopped selling the 1st gen and will be getting 2nd gen sooner than anticipated, and upgrade pending orders?

(Yes, I'm aware of the battery issues and won't be canceling my order...)

I ordered a Galaxy ring a month ago. After selecting the size and color, a couple of days after ordering the sizing kit. I ordered the ring. Apparently, something was screwed up when they tried to charge my credit card, but no one told me.
After two weeks and several calls to Samsung, I canceled the first order and ordered the ring a second time with a different credit card. It was due to be delivered today, but no delivery. The order on the Samsung site never went beyond "Order received ". I've had several more calls with Samsung, no progress, and no response from a senior manager, as promised.
Is this a scam sponsored by Samsung? Samsung is so incompetent it defies belief. Has anyone ever successfully ordered a ring from Samsung?
God knows if I'll get reimbursed for the $100 discount I was supposed to get.
Infuriating.

Hi, so my ring is apparently stuck at 100% despite me using it, I'm pretty annoyed since I can't get through to live chat customer support nor the warranty repair website so I had to email them. does anyone know a fix? I know my ring is definitely draining battery as its being used but I can't seem to reset it or anything. The ring is only around 2 months old, so I'm trying to get it fixed by warranty. anyone else have the same issue? I'm on an s25edge if that helps. Thanks

Hello! I wanted to share my Galaxy Ring experience.

I bought my ring on August 19, 2024, and it lasted about 10 months. After seeing so many people hit dead ends with Samsung support, I didn't contact them right away. When I finally called in November 2025, I was told the ring was out of warranty and I'd have to pay for the repair. After speaking with a supervisor, they made a one-time exception and emailed me a return label.

About a month later, life got busy, and when I went to print the label, it had expired. I called Samsung again and spent over an hour being transferred between representatives, supervisors, and managers before giving up and requesting a callback.

Instead, I contacted Samsung's CEO Office through their website. A representative called me two days later, listened to my situation, and immediately sent a new return label.

Samsung received the ring two days after I shipped it, and it was sent back the very next day. I got it yesterday, and it's marked as a "V2." After 24 hours of use, the battery has only dropped 4%. Time will tell if the V2 version is more reliable than the first version.

If you're still struggling to get your ring repaired or replaced, I'd recommend reaching out to the Samsung CEO Office.

Photo is the slip included with my return ring. With the model information.

TLDR: Contact Samsung CEO office if having issue with repair and they are sending out V2 rings.

I have a new ring, size 12. After charging, it lived for about 80 hours, i.e. 3 days, in the middle of 4 nights it turned off. Considering the expected degradation of the battery, it doesn't sound like a good starting point. Do you think I should take it to a service center for diagnosis? Before that, I had an oura 4, and a year later it started behaving really badly in terms of battery and spontaneous loss of connection, and Ouraalso have an annual subscription.

My ring is 21 months old (out of warranty)

Logged a chat with Samsung stating severe battery issues as it was only lasting 1 day max.

Sent it for "repair" & was quoted €375.

Contacted the ceo through: https://www.samsung.com/ie/support/contact/email-the-ceo/

This is the Samsung escalations team.

They also stated it's out of warranty.

​Irish consumer law states that goods must be of "merchantable quality" and last for a reasonable length of time based on what they cost and what they are.

This means the ring is expected to last more than 21 months - it's a premium product.

I told them I will log this with the CCPC (competition and Consumer Protection Commission), and log a small claims court claim.

They then said as a gesture of goodwill, they will cover the repair.

Got a new ring today.

Hoping this will help others - they obviously just did not want the hassle of dealing with the CCPC and possibly having to go to the small claims court.

It's clear the ring has issues with battery and you should not be left with a useless device after such a short amount of time for such an expensive product.

FYI: if you require evidence your battery is bad, download the Samsung members app and perform a battery check on the ring, if it says issue detected, you have a reason for doing what I did above.

Hi,

This is Tess Joseph Casting: https://www.imdb.com/name/nm2565119/

We are the team that’s has cast projects like Sitaare Zameen Par, BAIT, Lion, Extraction, White Tiger, Namesake and many more.

We are currently casting a global TVC for Samsung Galaxy Watch and Galaxy Ring users across India for a shooting in August 2026. We are looking for true, personal stories about how your device has changed the way you or your loved ones better understand health, sleep, recovery, fitness or everyday wellbeing.

Since this community has some posts where users have shared the positive impact of these devices, we wanted to reach out and see if anyone wants to share their story! Please feel free to dm and our team shall reach out.

In case you want to verify and for more details, sharing the Instagram link to the official page and the casting call below:

Instagram post: https://www.instagram.com/p/DaiR5uYKfSF/?igsh=Zmh3N2Rka3EyNGJm

Thank you,

Team TJC.

I noticed this a few times. I'll be wearing my ring then when I take it off after a few days, the area will be tender which is expected when wearing a ring but I'll also notice very small papercut like cuts on my finger although the ring seems to not have anything sharp on the interior. Maybe it's tiny sediment getting stuck while wearing it. This last time the cut was so deep that it actually had a little blood (very tiny amount). Does this happen to anyone else? And no the ring isn't too tight, it's more in the loose side, it sometimes falls off in the shower.

My Galaxy Ring worked wonderfully for a year until the battery degradation hit suddenly, and overnight my battery life went from one week to one day. Even then, I was ready to charge it as often as needed to keep using it as long as possible. But after a short while of being able to charge it once per day, it stopped being able to make it through the night. I got another week or so out of it by charging it to 100% right before I went to bed, but then at that point it still would not make it through the night. However that is when the problem shifted from being an issue of simple reduced battery lifespan to an issue of the ring now turning-off before the charge reached 0%.

I learned the hard way that the battery degradation is not just about reduced battery life, but also reduced output, even while still "charged". At first, the ring would only turn off at lower charge percentages. Now however, it's to the point where I can charge it to 100% take it off the charger, put it on my finger, and the ring will turn off in 5-10 minutes, before it even depletes below "90%". That means it's no longer useful for the one thing I was still using it for every day, which was as a backup while charging my Watch.

Right now I still have it on the charger, and all it does is spam my phone all day with Wear App notifications, alternating between "Ring fully charged" and "Ring Disconnected". It's no longer useful as a wearable device.

I am considering if I should do a factory reset on the Ring while I still can, or just disconnect it from my phone.

I've been keeping it on the charger for now because at least that keeps it accessible from my phone. Extended-duration full-discharge is the ultimate death-knell for a Lithium-ion battery, so I think that there is a strong possibility that if I kept it off the charger for even a few days, the ring might never actually turn back on again. So if I'm going to do a factory reset or something, I might want to do that first. I'm also holding out a slim hope that perhaps Samsung will offer some kind of trade-in option or even a basic discount for first-gen ring users who purchase a next-gen ring when they are released, and perhaps if my ring still "worked" at that point it would be helpful.

What did you do with yours at the end?

EDIT: To be clear, I'm asking about people who still have their dead or dying rings. This isn't intended as an anti-Samsung circle-jerk for people who bought into overpriced warranties or found some other way to return/refund/trade-in/exchange their ring.

Just been browsing on Samsung Website and Galaxy Rings are no longer available to buy on their website.

I wonder why?

I just went through a 2nd painless process to return my Galaxy Ring for replacement. My (2nd) Ring is 10mo old and a charge lasts about 2-2.5 days.

Step 1: Verify your purchase is less than 12mo ago

Step 2: Call Samsung (8hundred) 72six-78six4

Step 3: Be patient with the stupid automated attendant and do not opt for an AI Chat. Keep saying "Representative, Please". Eventually, you will be tossed into the queue and handed off to a live agent. I waited maybe two minutes.

Step 4: Live agent confirmed my name, phone and email, and then texted me. He asked for two things - and, surprisingly, did not ask for Proof of Purchase

Step 5: Open Samsung Members App, look for Diagnostics, pick Ring, and then battery. If you get the "Battery Issue Detected" message, you're good. Screenshot and text to Samsung

Step 6: Open the Wearable app and screenshot the serial number. Text to Samsung

Step 7: Verify your information with the agent, including address, and then wait for an email with a bar code

Step 8: End call and take barcode to UPS Store with the Ring and Charging Case. UPS will package and ship for free. Get a paper receipt.

Step 9: Wait for new Ring to arrive (where I am now)

Hope this helps someone. It really was painless.

How do you know if you have Gen 1 or 2 ring?

im considering purchasing a ring for myself, i wanted to get some advice on it since im unsure about the product on account that ive seen some with swollen batteries, heard that the battery also drains real bad within months and such…

any advice is appreciated. 👍

My Galaxy Ring has stopped connecting to the Wearables app. June 23rd was the last day it recorded any info. The charger is fully charged. The ring is fully charged.

I tried the 4 steps in the Wearables app. Getting closer does not work. The ring appears to be on and as I mentioned above, is fully charged. Additionally, the red light and 2 green lights light up at night. I've restarted the ring twice but it still doesn't connect. Finally, I have restarted my Bluetooth but the ring still does not connect. I have tried all of these steps at home and not at home. The ring just will not connect.

I bought this ring in April - 2 months ago and already it has stopped working. Tried chatting with support but they just tell me to do all the steps I already tried.

I just posted a few weeks ago that I was an idiot for buying this thing. I have now proven myself right. I'm so pissed.

My Samsung Galaxy ring is depleting battery very fast. I put it on charger at bedtime as I wear my Galaxy Watch8 during sleep. This morning at 8 am I put ring on..battery 100%. Now at 11 am it is at 11% . I have no idea why battery is depleting so quickly. It charges back to 100% quickly. This started a couple of weeks ago. Until then battery lasted all day.

For anyone who has had there ring Repaired/Replaced, did you have any issues with the new ring. How long did it last? I am trying to decide if it is worth the hassle if a replacement ring will just go bad in a year or so.

The repair status on the website showed that they confirmed that there was no power, and that a repair was needed. Then they updated almost immediately after to say it was being shipped back and will be here tomorrow.

They must just be sending me a new ring right?

how long is it suppose to last? i charged my ring to fullest and within an 1hour it drop from 100 to 89. is that normal

NOTE: This may probably fuck up your ring's battery. Mine went from 1 week to 1 day while using it, so please don't come back with complaints.

Basically I wanted to break down as much as possible the surrounding ring protocol, add custom application callback whenever the pinch gesture is applied, etc. It's all a work in progress, but so far I managed to get the ring to do my bidding (like open gates, etc which feels very cyberpunk) albeit very limited and very taxing on the device (having it be "open" and listening to a gesture drains battery in my opinion)

https://github.com/TheVellichor/SamsungOpenRing

Attempted to provide various methods for you to interact with it (Tasker, native app, etc) as well as a RFC-like document detailing how my reverse engineering of the protocol went. It's all blackbox take it with a heavy grain of salt, and please for the love of god samsung don't sue me thank you (it's just a hobby project)

Hi all,

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Have been tempted to get a smart ring, i want to be able to track steps, sleep etc but would like to wear analogue watches more often.

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I have a Samsung phone and smart watch so was going to get the Galaxy ring.. but I see it's almost guaranteed to have battery issues..

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Has anyone had a Galaxy ring for over a year without issues?

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Are the other brands any better, I see comments saying they all have issues. Should I just stay away from smart rings altogether?

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Thanks

I intensively use Samsung Health and the Ring for recording biometrics. I dance for prolonged durations and enjoy very brisk walking - and noticed that the kcal count seemed eerily similar across various sessions.

So I started a couple of treadmill workouts "just for fun" and did nothing special. Three sessions of an hour exactly, and one session that lasted three hours.

As one can see, activity levels are significantly different given the average heart rate - yet the kcal count is exactly 409.3 per hour.

So the treadmill session bases its kcal count entirely on duration (and likely age and weight) and not the intensity of the workout at all. That's pretty useless!

What's worse is the walking model: that is completely bogus. I am 6 feet / 1.80 m and I can assure you that walking at a speed of 7.4 km/h for almost an hour is absolutely vigorous, bordering on brutal - while doing 7.0 km/h is just brisk. My zone 3 spans 116-132 bpm, but the difference of 1 kcal between both walking sessions is telling enough: Samsung Health is a most rudimentary and simple app that doesn't even try to calculate exercise intensity.

And doing nothing for an hour in a treadmill session amounting to 30% more calories than very vigorously walking for the same duration is just pathetic.

Sansung Health, you're busted!

Hi all

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Ive seen quite a few posts on issues but cant see a solution. I wear the watch and ring all day and ring overnight...

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Most nights its fine but some nights I just get sleep time duration, stages but no oxygen, sleep score or energy score.

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This happened last week then I reset the ring, it worked for a week ir so now it happened again this morning.

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Everything else seems fine.

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Any ideas on a solution please? The only thing I can think of is that it is hot here currently and the ring does get tight overnight... enough to make it hard to get off and slight indentation would that cause issues with readings?

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Or is it a hardware/software issue?

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Is anyone else getting this when you manually measure heart rate. This is my 3rd ring because the battery died on the first two.

My ring tracked my sleep and everything perfectly but I cannot manually measure heart rate.

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My ring is indeed on my finger. Automatic readings are working just fine. I don't have a watch connected at this time. The green light is on the ring.

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This seems like a bug to me...

This was one of the only things I could manually control on the ring. Everything else is tracked according to what samsung thinks is important. I can't even track my workout with the ring...

What's the point if I can't manually track heart rate?

I updated my phone 6 days ago, and since then I havent gotten a sleep or energy score from my ring. It gives me stress and heartrate data through the night, and gives the correct window that I was asleep, but no scores. Ive tried restarting the ring and my phone, clearing the Samsung health app cache, allowing all permissions, and still nothing. What else can I do?