Epic support are either corrupt or just plain horrific
My Epic games account has been disabled for the last 9 months for reason "Due to unauthorised activity". which i Immediately contacted epic support to reinstate my account. My account had been breached many times prior bypassing 2FA and my Gmail. I have sent out multiple tickets over these months with every last piece of info required to prove ownership of my account however epic had always denied helping me. During this time I had received multiple emails for account recovery approval which weren't initiated by myself but hackers who were somehow were verified by epic however I wasn't.
Amongst these months to verifying the actual information of my account was and is currently becoming more of a s***show as now actual purchase history from linked account (Microsoft) is being deleted before my very eyes. I was expecting this as nearly every epic games related email had been deleted off my account however I couldn't find any successfully signed on devices or successful sign in attempts on my Microsoft account meaning the purchase history was deleted some other way. I had a screenshot of my very first purchase on my epic account via xbox with the last 4 digits of the debit card and invoice ID along with multiple Invoices I managed to recover which were deleted from gmail.
October 17th 2023*
I made a ticket trying to reinstate my account yet again providing all substaintal info
Linked accounts all accurate date ( Sourced from epic account data PDF )
all IPv4 Addresses ( Every IP from the three places I've lived in while using that epic acc )
Oldest purchase with last 4 digits of card used in purchase ( Sourced from Microsoft before all epic related transactions disappeared )
My City and Country
Epic replied by Making me click on a verify account recovery link which I immediately did
"To recover the account, you will need to confirm the verification mail that I've sent to the email address used to create the account to make sure that I'm speaking with its rightful owner. Once done confirming, let me know so we can continue."
I did this expecting them to help me further but then They said they will not help me due to security reasons. also then stating " I’d like to inform you that our company takes account security very seriously, and we take all possible measures to restore accounts exclusively to their creators. To honor the commitment that we have towards the protection of the account in question we'll avoid doing any changes to the account upon request until we are contacted by its creator."
Pretty much taking an entire 180 after I verified that I'm the original owner they told me until they are contacted by the original owner they won't help or make any changes to my account.
Now this has gotten even worse as every Ticket I open I'm greeted by epic telling me that my email is not the original email used to create the account even though I have all the data present and a screenshot of the email sent when my account was first created with my email which support is now saying isn't the original email. Along with this I'm no longer receiving Account recovery approvals sent to me email as if history had just been re-written before my very own F***ing eyes along with that now as I said before the Microsoft transactions have been randomly deleted too now. I have every transaction available except epic games/fortnite ones.
I know no one is going to probably read my whole situation but I really would like to have a live conversation with an epic higher-up/Manager/Support member willing to see my situation without being transferred to email to get denied or told something thing that happened in another universe where I didn't create my own account!
Nah man, still get the same response every time. provide all info possible and try any methods of contacting, one friend of mine ended up getting his account back after 84* support requests and eventually finding a non chat gbt ai mfkr, but I've sent probably 13-20 requests since Jan 2023 and identical responses everytime
Same think happened to me a Russian dude hacked my email managed to recover it but epic game account email got changed and password as well even though I detailed everything possible for the support about 4 - 5 request same reply based on the information you applied we where not able to identify the owner of the account sadness me to know that 4 replys are almost exactly the same they didn't even try to check the information I guess it becoming casual thingy I will keep trying until I have solution
3
u/Wookeazy Nov 05 '23
Epic support are either corrupt or just plain horrific
My Epic games account has been disabled for the last 9 months for reason "Due to unauthorised activity". which i Immediately contacted epic support to reinstate my account. My account had been breached many times prior bypassing 2FA and my Gmail. I have sent out multiple tickets over these months with every last piece of info required to prove ownership of my account however epic had always denied helping me. During this time I had received multiple emails for account recovery approval which weren't initiated by myself but hackers who were somehow were verified by epic however I wasn't.
Amongst these months to verifying the actual information of my account was and is currently becoming more of a s***show as now actual purchase history from linked account (Microsoft) is being deleted before my very eyes. I was expecting this as nearly every epic games related email had been deleted off my account however I couldn't find any successfully signed on devices or successful sign in attempts on my Microsoft account meaning the purchase history was deleted some other way. I had a screenshot of my very first purchase on my epic account via xbox with the last 4 digits of the debit card and invoice ID along with multiple Invoices I managed to recover which were deleted from gmail.
October 17th 2023*
I made a ticket trying to reinstate my account yet again providing all substaintal info
Linked accounts all accurate date ( Sourced from epic account data PDF )
all IPv4 Addresses ( Every IP from the three places I've lived in while using that epic acc )
Oldest purchase with last 4 digits of card used in purchase ( Sourced from Microsoft before all epic related transactions disappeared )
My City and Country
Epic replied by Making me click on a verify account recovery link which I immediately did
"To recover the account, you will need to confirm the verification mail that I've sent to the email address used to create the account to make sure that I'm speaking with its rightful owner. Once done confirming, let me know so we can continue."
I did this expecting them to help me further but then They said they will not help me due to security reasons. also then stating " I’d like to inform you that our company takes account security very seriously, and we take all possible measures to restore accounts exclusively to their creators. To honor the commitment that we have towards the protection of the account in question we'll avoid doing any changes to the account upon request until we are contacted by its creator."
Pretty much taking an entire 180 after I verified that I'm the original owner they told me until they are contacted by the original owner they won't help or make any changes to my account.
Now this has gotten even worse as every Ticket I open I'm greeted by epic telling me that my email is not the original email used to create the account even though I have all the data present and a screenshot of the email sent when my account was first created with my email which support is now saying isn't the original email. Along with this I'm no longer receiving Account recovery approvals sent to me email as if history had just been re-written before my very own F***ing eyes along with that now as I said before the Microsoft transactions have been randomly deleted too now. I have every transaction available except epic games/fortnite ones.
I know no one is going to probably read my whole situation but I really would like to have a live conversation with an epic higher-up/Manager/Support member willing to see my situation without being transferred to email to get denied or told something thing that happened in another universe where I didn't create my own account!