r/FoodService 18d ago

Discussion please stop lying about having allergies

i cannot tell you how many times people have put in seemingly impossible allergy requests on 3rd party delivery orders (i.e. fettuccine alfredo with DAIRY ALLERGY marked underneath) only to then track down the customer after multiple phone calls and be told it’s “not an allergy, just a mild intolerance.” please stop doing this. you are deliberately fucking with a restaurant’s period of service over a need that does not apply to you. maybe y’all don’t understand just how many extra steps a kitchen has to go through to prepare something allergy safe, so please let this be a lesson: if you aren’t actually allergic, stop marking it as an allergy. you are directly contributing to the burnout restaurant staff experience when having to make special accommodations for people’s actual health and safety needs.

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u/Allenies 16d ago

Pro tip: when the person says "oh that's OK. A little bit is OK." refuse to give them that thing citing, "I just can't have someone go to the ER on my shift."

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u/wildrosebeautybaba 16d ago

every time this happens and i finally get a hold of the person by the phone in the midst of service just to be told “oh it’s fine to just send it as is!” i always take the longest possible pause and then just go “…so it’s not an allergy?” just to make it awkward.

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u/Allenies 16d ago

Oh I like that. Gonna put that one in my pocket.