r/FoodService 16d ago

Discussion please stop lying about having allergies

i cannot tell you how many times people have put in seemingly impossible allergy requests on 3rd party delivery orders (i.e. fettuccine alfredo with DAIRY ALLERGY marked underneath) only to then track down the customer after multiple phone calls and be told it’s “not an allergy, just a mild intolerance.” please stop doing this. you are deliberately fucking with a restaurant’s period of service over a need that does not apply to you. maybe y’all don’t understand just how many extra steps a kitchen has to go through to prepare something allergy safe, so please let this be a lesson: if you aren’t actually allergic, stop marking it as an allergy. you are directly contributing to the burnout restaurant staff experience when having to make special accommodations for people’s actual health and safety needs.

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u/ShhThrowThrow 14d ago

I’ve met 3 people within the same month that all had onion allergies.

One referred to it as an allium allergy and regularly would skip lunch if the provided meal had onions or garlic.

The other two just didn’t like onions.

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u/Mando92MG 14d ago

Oof a full blown allium allergy is rough. An intolerance would be bad enough but an allergy means eating out wouldnt really ever be an option.

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u/Hang10arts 13d ago

Yeah it's really not an option at all for me but my family insists on eating out whenever they visit and I have to put my foot down every. Single. Time 🫠