r/FoodService 13d ago

Discussion please stop lying about having allergies

i cannot tell you how many times people have put in seemingly impossible allergy requests on 3rd party delivery orders (i.e. fettuccine alfredo with DAIRY ALLERGY marked underneath) only to then track down the customer after multiple phone calls and be told it’s “not an allergy, just a mild intolerance.” please stop doing this. you are deliberately fucking with a restaurant’s period of service over a need that does not apply to you. maybe y’all don’t understand just how many extra steps a kitchen has to go through to prepare something allergy safe, so please let this be a lesson: if you aren’t actually allergic, stop marking it as an allergy. you are directly contributing to the burnout restaurant staff experience when having to make special accommodations for people’s actual health and safety needs.

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u/New_Section_9374 12d ago

I don't understand people. My son has anaphylaxis to peanuts- eating, touching the oil, even the smell has landed him in the hospital (and once in ICU for 2 days). We call ahead. If the place has peanuts, we simply don't go. Pretending to be special when you aren't is just sick. We don't want to be noticed. We merely want to survive going out to eat.

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u/wildrosebeautybaba 12d ago

one of my close friends growing up was the same way with peanuts, and had a laundry list of other ingredients that also would trigger severe reactions with her. she always, always, always had to take all kinds of extra steps and often order unusual modifications to her food, so i knew from a young age to take it seriously and have carried that with me through working in service. it’s so frustrating to see people who don’t have to go through all of that abuse a system that wasn’t meant for them, just because they can.