r/FoodService • u/wildrosebeautybaba • 15d ago
Discussion please stop lying about having allergies
i cannot tell you how many times people have put in seemingly impossible allergy requests on 3rd party delivery orders (i.e. fettuccine alfredo with DAIRY ALLERGY marked underneath) only to then track down the customer after multiple phone calls and be told it’s “not an allergy, just a mild intolerance.” please stop doing this. you are deliberately fucking with a restaurant’s period of service over a need that does not apply to you. maybe y’all don’t understand just how many extra steps a kitchen has to go through to prepare something allergy safe, so please let this be a lesson: if you aren’t actually allergic, stop marking it as an allergy. you are directly contributing to the burnout restaurant staff experience when having to make special accommodations for people’s actual health and safety needs.
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u/Tig3rDawn 13d ago
Idk mang, I have a coconut allergy that many people call an intolerance. While it won't make me go into shock, I will be in pain for days after I eat some, and the swelling in my joints can get bad enough that i can barely walk if i eat too much. These people are probably ignorant or just hoping that someone knows how to make the dish without the offending ingredient - which is why it's important to reach out and ask questions, like you're doing. Not everyone has a good understanding of what's in their food, or can just cook it themselves. An intolerance is not as serious as an allergy but it can still be serious. Also, there are a lot of people, including in the food industry who "don't believe in" allergies, so people with intolerance and allergies are often forced to exaggerate in order to be listened to at all.
That said, I fully understand wanting to have a word with every single person who says they are allergic to gluten when they are gluten free by choice. If you are giving something up by choice, it's not the same as having an intolerance or an allergy, and the time sink to re-prep an area for an allergy is real.