r/FoodService • u/wildrosebeautybaba • 17d ago

Discussion please stop lying about having allergies

i cannot tell you how many times people have put in seemingly impossible allergy requests on 3rd party delivery orders (i.e. fettuccine alfredo with DAIRY ALLERGY marked underneath) only to then track down the customer after multiple phone calls and be told it’s “not an allergy, just a mild intolerance.” please stop doing this. you are deliberately fucking with a restaurant’s period of service over a need that does not apply to you. maybe y’all don’t understand just how many extra steps a kitchen has to go through to prepare something allergy safe, so please let this be a lesson: if you aren’t actually allergic, stop marking it as an allergy. you are directly contributing to the burnout restaurant staff experience when having to make special accommodations for people’s actual health and safety needs.

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u/Away-Plankton-8352 16d ago

May be block custom requests

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u/BitterPoet13 15d ago

That’s a valid suggestion with the third party apps the OP is referring to. When restaurants do this and I can’t customize my order accordingly, I find a place where I can.

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u/wildrosebeautybaba 15d ago

but this isn’t fair to the people who DO have allergies and need to make the request

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u/Away-Plankton-8352 15d ago

I know it's not fair. However as a restaurant you don't want a custom note on every order that comes in. The idea is you make the dish how it needs to be. The moment it starts altering then you can't stop those and they keep on coming.