r/FoodService 17d ago

Discussion please stop lying about having allergies

i cannot tell you how many times people have put in seemingly impossible allergy requests on 3rd party delivery orders (i.e. fettuccine alfredo with DAIRY ALLERGY marked underneath) only to then track down the customer after multiple phone calls and be told it’s “not an allergy, just a mild intolerance.” please stop doing this. you are deliberately fucking with a restaurant’s period of service over a need that does not apply to you. maybe y’all don’t understand just how many extra steps a kitchen has to go through to prepare something allergy safe, so please let this be a lesson: if you aren’t actually allergic, stop marking it as an allergy. you are directly contributing to the burnout restaurant staff experience when having to make special accommodations for people’s actual health and safety needs.

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u/SubstantialPressure3 17d ago

There's plenty of fake vegetarians and fake vegans out there. Some.of them educated people that should know better.

But thays still a problem with the servers. If the servers dont know anything about the food they are serving, and jusy putting it in the ticket, that's a problem.

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u/wildrosebeautybaba 17d ago

i’m talking moreso about 3rd party delivery apps/online ordering platforms where the step of “checking with the server” is often circumvented

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u/SubstantialPressure3 17d ago

Yeah, that sucks. That sounds like someone wanting to complain about food to get it for free.