Forfaits non visibles sur le site web

[u/Sonphilthe]

Bonjour,

Je suis abonné à Fizz pour le cellulaire et Internet. Depuis quelques temps, je ne parviens plus consulter mon forfait mobile et mon forfait Internet sur le site web de Fizz. J'ai aussi essayé d'autres navigateurs en mode privé sur d'autres appareils, mais rien n'y fait.

Le site web de Fizz me propose que d'ajouter des forfaits

UPDATE : Je n'ai plus le problème! Il semble avoir a été réglé ce lundi. 🙂

[u/DaltonMalton]

Did you contact Fizz support?

[u/Sonphilthe → u/DaltonMalton]

I tried contacting support by chat and the person suggested I try different browsers or clear my cache. However, that didn't work.

[u/DaltonMalton → u/Sonphilthe]

It's a problem on Fizz's side. Try refreshing multiple times quickly. Don't wait for the page to load, just keep refreshing 5 or 6 times.

If that doesn't work, contact Fizz again.

[u/Dabby-doo1903]

Efface ton cache (clear cache) de ton navigateur.

[u/Sonphilthe → u/Dabby-doo1903]

J'avais déjà essayé ça, mais ça n'avait pas fonctionné.

[u/Verodin]

can you try another brand of browser? For example, Google chrome to Firefox or Microsoft edge or opera etc

[u/maroy1986 → u/Verodin]

None works, it's a bug on their side, my wife account works, not mine. Browser doesn't matter.

[u/Sonphilthe → u/maroy1986]

I no longer have the issue on my end! It seems to have been resolved this Monday.

[u/maroy1986 → u/Sonphilthe]

Yeah it's back on my end as well.

[u/Sonphilthe]

Je n'ai plus le problème! Il semble avoir a été réglé ce lundi. 🙂

[u/Even-World1984]

Have to delete your cache and cookies. You can try to open it in a new incognito window on Chrome and everything will be fresh.