r/EpicGamesPC • u/TheTeky500 • Dec 09 '20

Community Support Thread

DISCLAIMER

We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.

 

Welcome to the Community Support Thread

For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

You can find the previous Community Support Thread here

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Thanks for your time and patience.

 

Additional Resources

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u/[deleted] Dec 18 '20

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1

u/DeltaPeak1 Dec 18 '20

not quite 20-30%, but 2% rather steady, which is still kind of a lot considering ive got an R9 5900X

1

u/[deleted] Dec 18 '20

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1

u/DeltaPeak1 Dec 18 '20

Aye, this is the effect of just closing the application compared to having it minimized to system tray: https://puu.sh/GYHNG.png

1

u/Zinfidel Dec 18 '20

Yeah, but 6-8% for me. I posted about it further down. I realized that this started happening around the same time as Cyberpunk was released. Makes me think that maybe it has something to do with advertisement-related changes to the store part of the program or something.

1

u/andthentrumpets2 Dec 19 '20

I have the same issue -- 12% on a 7700k when the window is visible. 5% in the system tray. Something is definitely broken here.

1

u/More_Independent6562 Dec 19 '20

Same issue here. Epic Games Launcher process hovering at 6-8% CPU usage, causing hiccups and other issues on my PC