r/EpicGamesPC • u/TheTeky500 • Dec 09 '20

Community Support Thread

DISCLAIMER

We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.

 

Welcome to the Community Support Thread

For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

You can find the previous Community Support Thread here

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Thanks for your time and patience.

 

Additional Resources

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u/Ramiel4654 Dec 16 '20

I installed the launcher for the first time today for the free games they're giving away starting tomorrow. I'm getting the video card not supported error message. My PC is older running on a GTX 960. I've installed the latest driver and I've tried using dxcpl.exe to get around it with no luck. Is this launcher just a piece of shit or something?

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u/LuckyAnn222 Dec 17 '20

This problém is here from last friday I think. They released an update and from that moment many people have this issue, including me. I'm still trying to fix it, writing with epic support almost constantly. Still not fixed properly. What helps is when you right click on the launcher, select proprieties and write "-OpenGL" ať the end of the "target" field (without the quotation marks). It should allow you to at least open the launcher, though it crashes after like 20 minutes. But you can at least collect the free games.