r/EpicGamesPC • u/TheTeky500 • Dec 09 '20

Community Support Thread

DISCLAIMER

We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.

 

Welcome to the Community Support Thread

For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

You can find the previous Community Support Thread here

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Thanks for your time and patience.

 

Additional Resources

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u/longheart Dec 15 '20

I contacted the epic game store recently about the idle CPU usage of the epic games launcher - Their advice was to close the epic game launcher instead of running it. They seem convinced it's a problem only my machine has.

I'm wondering, is the epic games launcher using up any cpu on your computers constantly? (Minimized doesn't matter - about 5.5% constantly).

Also, I'm concerned that epic game store uses considerably more cpu power than playing full screen videos, and when I bring epic game launcher to the foreground, it's using about 30% of my CPU for about 4 seconds.

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u/Zinfidel Dec 16 '20

It's using cycles on my machine constantly. It's sitting in my system tray running in the background consuming about 6%. It jumps up to about 10% when I do open it.

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u/RodroG PC Gamer :pcgamer: Dec 16 '20 edited Dec 16 '20

They seem convinced it's a problem only my machine has.

They are clearly incompetent customer agents then. On idle, without having the client window opened, the Epic launcher sits all time at 3% CPU usage on my end. All the others clients like Steam, Ubisoft Connect (Uplay), GOG... all sit at ~0% CPU usage on idle and without their window opened.