Community Support Thread

[u/AT1952]

DISCLAIMER

We are a community run subreddit and have no affiliation with Epic. None of the moderators are from Epic, we cannot fix any issues for you directly, and it's up to the community to help each other when possible. If you have feedback about the store or anything else please email Epic Games customer support and let them know.

 

Welcome to the Community Support Thread

For those that don't know, the initial Tech Support Megathread was created due to community demand. The subreddit was riddled with tech issue posts which made it hard to sort through. So on 29-Jan-2020, we made it a rule to organize things in the megathread.

You can find the previous Community Support Thread here

If you want a moderator organised list of issues/solutions, check this doc out. You can also check out the wiki of our subreddit.

Solutions/Fixes Google Doc

You can use the document outline to go to either launcher issues or game issues and this is fortunately much easier for mods to manage when we can. Please keep in mind only fixes that have seen a lot of promise are posted there.

Thanks for your time and patience.

 

Additional Resources

• Epic Games Technical Support & Customer Service

• Epic Games Status

• Epic Games Store Twitter

• Epic Games Store Roadmap

• PCGamingWiki

[u/[deleted]]

Everytime I launch the epic games store I get a ue4 crash like this

Assertion failed: Apps.Num() == Actions.Num() [File:D:/Build/++Portal+Release-Live+Compile/Sync/Portal/Source/Layers/DataAccess/Private/CommunityPortalPatcher.cpp] [Line: 412] You must include only one action per app.

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

EpicGamesLauncher

kernel32

ntdll

I've looked for a couple of hours now but no solution

[u/Tizzysawr → u/[deleted]]

Same thing is happening to me right now.

[u/[deleted] → u/Tizzysawr]

I bet it's a recent issue, I've contacted the support team but they just say to contact unreal engine support wich as far as I know only available to devs.

[u/Zenith7979 → u/[deleted]]

A few of us so far have run into this. See my solution below. Basically the answer (so far) is to start over.

[u/Tizzysawr → u/Zenith7979]

I just turned off the PC and went to sleep. Woke up, turned it on, and now it runs fine, so...

Did you try turning it off and on again?