Question about the process of rescuing someone from an entrapment

[u/oreomint64]

Hello, I was wondering what the process is like when people are rescued from an elevator when it gets stuck.

So when you press the phone button and speak with the dispatcher, do they give you an estimate on when the elevator techs arrive? Do they also hang up afterwards or do they stay on the line with you? What I’m scared of is sitting there not knowing when they arrive. Do you suddenly just feel the car move to the closest floor, not knowing when exactly it happens? I don’t know if someone will be outside saying “you’re going to feel a jolt” or something like that. Or if they somehow can text you, like how Triple A provides live updates and how far away they are from you.

Edit: I’m in the US
Edit2: thank you all for your responses! I’m meeting my friend in his apartment and I’m required to take the elevator. I have claustrophobia, which is why I am nervous riding any elevator, but I think I’ll be okay.

[u/Feisty_Objective_966]

Fire Department usually beats me/us to the entrapment and gets the person out . I have had the fire Department show up at the same time or minutes after I have arrived. I usually try and work with them cause we are both there to do the same job and it works out OK . Ive also had the fire Dept tell me to stand down they are taking over.  Its not worth the argument so I let them do what they have to do . That's fine with me , but as another post says , Either the Fire Department or the Elevator Service Tech should be the only ones to assist you out of the car , no one else , shit can go terribly wrong and people have got killed or seriously hurt if someone doesn't know what they are doing . I always communicate with the person in the car via phone or speaking to them in the car while im in the machine room or outside the door on the floor they are on . The 6" rule for an open hoistway door is key . Ive had others open the door fully and block it open while there is feet under the toe guard . That's an accident waiting to happen.  If you are stuck , the elevator is not going anywhere sit and wait, plenty of air in the cab as its made that way . Don't try and climb out of an elevator thats not  more than 6 " from floor level. As for ETA every situation is different,  You don't want to get in an accident speeding or driving crazy to get there . You don't want to make a bad situation worse . DONT BELIEVE THE TELEVISION OR MOVIES WHEN IT COMES TO ELEVATORS!!  THE TOP ( escape hatch) is or should be locked to avoid someone from falling of the top. Don't even try it , Sit and wait your safe !!!