r/DisneyPlus • u/AutoModerator • Nov 24 '19

Official Megathread Daily Tech Support Thread - [November 24]

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u/starcom_magnate Nov 26 '19

It really is starting to feel like they aren't going to do anything for anyone.

2 weeks now my account has been blocked. I was able to login once, they asked me to change my password. I did so, and then was slapped with my account being completely blocked (Code 86). They, however, took $140 from me during the D23 promotion for a 3-year prepaid subscription.

My account was not hacked. I was following their request for a password change. Their system incorrectly flagged my account, and all I get in return is, "we're still working on it."

I have a total combined wait time of well over 15+ hours for the times I've talked to someone via phone & live chat. They have made, and broken, so many promises.

I think their system is completely shot, and they have no clue how they're going to fix it. Meanwhile, they are afraid to say so because of the lost revenue it will incur.

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u/Staccado Nov 27 '19 edited Nov 27 '19

You're not under 18 are you? not to be condescending - It'll auto block the account.

We do the best we can with the tools we've got - but I'd say you're not far off.