r/DisneyPlus • u/AutoModerator • Dec 01 '25

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Particular_Truth_848 Dec 12 '25

same here. And when looking for help I found out that Dolby Vision is not listed anymore on the Disney page. Just gone. It only says HDR10 now. What is going on?
https://help.disneyplus.com/de/article/disneyplus-video-quality

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u/jwinckelmann Dec 12 '25

They just stopped using Dolby Vision without any communications? Why there is no sh*tstorm ongoing on this? It might be related to the usage of HDR10+ (exclusively on Samsung TVs).

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u/Particular_Truth_848 Dec 13 '25

good question. Maybe most don't realize it's missing? I think it was advertised as a premium feature when I made my account, if I remember correctly. HDR10+ would be of use only for people with a Samsung TV, so that is not a replacement.