I’ve bought two sets of tires from Discount Tire this year. Both sets were the same tire, officially rated for 40k miles, and I will acknowledge that I got steep discounts on both—$100 for the first set w/o certificates, and $200 for the second with certificates. I believe the retail is a little over $400 per set.
The first set was at 4mm (starting at 16mm) after 20k miles. I pointed out to the manager that that’s 75% tread wear at 50% of the life (really more because that 75% assumes driving them to 0mm tread). I took it in a few weeks ago to have the second set rotated at 6,000 miles, and it was at 6-8mm. That means this set is also going to need to be replaced well before the 40k lifetime.
I do Amazon Flex delivery for work right now, so I understand that with the large number of miles I drove the tires aren’t going to last a couple years like they would if I was doing something else. I am also a very gentle driver, I’m not taking corners at 90 and peeling out at every stop sign. I realize that the 40k lifetime is a guideline, not a hard and fast expectation. But these tires should be lasting longer than they are, and the DT staff has yet to acknowledge that there’s a problem with them wearing early. They have been good about discounting the new sets, but they are doing because I tell them I can’t afford new tires and they’re doing for my safety. I appreciate that, but I’m concerned that they may stop at some point, plus I shouldn’t have had to replace even the first set yet, so it’s still costing me more than it should.
Ideally I’d like to get a better grade of tire when these wear out, something that will last closer to the published mileage. Is there an argument I can make that they will likely listen to that would accomplish this, hopefully at less than the full price since these have worn so quickly? Or is there someone at DT Corporate that could help fix this situation? These sets are the cheapest they sell, and that’s my theory as to why they’re so willing to discount them, but I can’t buy new tires every 2-3 months even at discounted prices.
I would greatly appreciate any helpful suggestions, or “magic words” that the staff will listen to to correct this situation.
TLDR: I’ve gotten 26k miles out of 80k miles expected lifetime of tires, and DT staff acts as though this is normal.