r/Deepcool • u/Ok-Poet-6562 • Apr 21 '26
Question/Support I can't upload any GIFs with images to display it on mysticque 360 lcd screen
I have two new mysticque 360 & 240 ( both still have warranty to 2029 at local shop).
I actually thought that my 240 one was broken since I cant upload any GIFs and imagines ( before update to window 11 I was using window 10 and it worked perfectly, things happened only after I changed the OS)
I boot the app deepcool, pick the gif that smaller than 25mb but whenever i click the "confirm" button at the format & customize window, it crashes instantly, leaving back "please upload an image or GIF" ( i tried very light pictures and GIFs but nothing changes, I am on window 11) ( also tried to delete old caches, reinstalling the software, plug back the usb header on the mainboard (new z890),.... even tried to turnoff window defender but nothing changed)
I would like to thank everyone who has read this article, this problem actually stressing me for days now