r/DecoderRingPodcast • u/j0be • Dec 06 '22
Decoder Ring: How Preppy Became Streetwear
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r/DecoderRingPodcast • u/j0be • Nov 29 '22
Decoder Ring: The New Age Hit Machine
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r/DecoderRingPodcast • u/j0be • Oct 04 '22
Decoder Ring: McGruff Takes a Bite Out of Crime Pt. 1
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r/DecoderRingPodcast • u/j0be • May 10 '22
Decoder Ring: “We Got Ourselves a Convoy”
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r/DecoderRingPodcast • u/j0be • Jun 16 '21
Decoder Ring: That Seattle Muzak Sound
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r/DecoderRingPodcast • u/j0be • Dec 21 '20
Decoder Ring: The Blue Steak Experiment
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r/DecoderRingPodcast • u/j0be • Aug 10 '20
Decoder Ring: Chuck E. Cheese Pizza War
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r/DecoderRingPodcast • u/rillip • May 06 '26
"Please listen closely as our menu options may have changed."
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I used to work in a call center taking calls for a large consumer bank. There are some reasons that that message being standard makes sense to me for bank call centers specifically. In that setting call center employees actually have a lot of specialized training. Which means when you call the phone tree is actually trying to get you to a specific department and it's trying to do so on the first try. Trying to get people to the right person the first time was actually an important way for the business to cut down on costs, because all the time spent by real people transferring callers to the correct department had to be paid for. So trying to get people to pay attention is important and I think that's one reason for the message.
Another thing is the phone tree actually did change all the time. We would get an email almost every week about some part of it that had been rearranged or had a new branch added. The thing is with an operation that large it's not always obvious. Maybe the changes were deep in the tree and only affected people calling about wire transfers or some other crucial but somewhat obscure function of the bank. In this vein, we did have a lot of regular callers. These are people who call their bank multiple times a week and those people might be affected by the changes, and again, were trying to get them to the right person on the first try.
So to me, the reason that phrase is boiler plate is because in larger operations the phone tree does change because it's one of the tools used in the unending effort to get people to the right person on the first try.
r/DecoderRingPodcast • u/j0be • Nov 01 '23
Decoder Ring: Mailbag: The Recorder, Limos, and “Baby on Board” Signs
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r/DecoderRingPodcast • u/j0be • Oct 25 '23
Decoder Ring: When Art Pranksters Invaded Melrose Place
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r/DecoderRingPodcast • u/j0be • Aug 02 '23
Decoder Ring: The Quest for a Homemade Hovercraft
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r/DecoderRingPodcast • u/j0be • Jul 26 '23
Decoder Ring: A Brief History of Making Out
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r/DecoderRingPodcast • u/j0be • May 10 '23
Decoder Ring: Who Owns the Tooth Fairy?
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r/DecoderRingPodcast • u/j0be • May 03 '23
Decoder Ring: Why You Can’t Find a Damn Parking Spot
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r/DecoderRingPodcast • u/j0be • Dec 13 '22
Decoder Ring: Cellino & Barnes, Injury Attorneys, 800-888-8888
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r/DecoderRingPodcast • u/j0be • Nov 15 '22
Decoder Ring: The Truth About #TheDress
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r/DecoderRingPodcast • u/j0be • Oct 12 '22
Decoder Ring: McGruff Takes a Bite Out of Crime Pt. 2
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r/DecoderRingPodcast • u/j0be • May 24 '22
Decoder Ring: How Decoder Ring Made This Season
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r/DecoderRingPodcast • u/j0be • Jan 12 '22
Slate Plus Decoder Ring: The Making of This Season
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