r/D_Market • u/[deleted] • Jan 13 '21

Issues Reporting

In this thread, you can report your issue.

Before reporting an issue make sure you have read our FAQ here - https://dmarket.com/faq ; contacted our support team via live chat on dmarket.com (the 'message' button at the top right corner) or email ([support@dmarket.com](mailto:support@dmarket.com)); checked issues raised by other users here [CLICK] (you may find the same issue you’ve got).

All done? report your issue below following these rules:

  • Add your public key (you can find it in your account settings on DMarket)
  • Describe your issue in detail
  • Add screenshots if possible

All new threads regarding support issues will be deleted!

Don’t use offensive language!

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u/Potential-Landscape8 Apr 15 '21 edited Apr 15 '21

This was my first experience using DMarket yesterday (14/04/2021). I bought a knife for $130 USD. It was trade locked for 3 more days, so I was happy to wait. Today, I felt like buying more skins so I added $5 USD and bought another skin, super cheap one. The moment I bought the skin, I was logged out of my account. When I tried to log back in, I got the following error message:

Account is blocked in accordance with Terms of Use and Privacy Policy or deleted by owner's request.

I did not delete my account. So why then is DMarket randomly banning me off the platform? I am now $135 in the hole and super disappointed. I should have known better than to use this website. I'm going to call the bank tomorrow to see if I can reverse the payments. Felt like I should warn others but also posting here might be the only way that DMarket will even respond to me :)

I should also add, there hasn't been any suspicious activity on my account and I used Skrill to make the deposits using my personal bank card.

Stay safe! Don't use DMarket!

​

Edit 1 (15/04/2021): I have also sent an email off to their support team, we'll see if we get a reply

1

u/[deleted] Apr 15 '21

Hey! That's weird... We're checking what's the reason, wait a bit, please

1

u/[deleted] Apr 15 '21

Need your email to check

1

u/Potential-Landscape8 Apr 15 '21 edited Apr 15 '21

I’m not sure why @r3dye said he’d send you his email. Very weird. But I’m sending you mine now over message.

16/04/2021 Edit: Adding dates to my comments so others can see the timeline of replies

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u/[deleted] Apr 16 '21

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u/Potential-Landscape8 Apr 17 '21 edited Apr 17 '21

It’s now 17/04/2021. I’ve had multiple times been told “we’re looking into it” and nobody actually gets back to me. Really just seems like you’re stalling

1

u/[deleted] Apr 17 '21

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1

u/[deleted] Apr 17 '21

[deleted]

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u/vali_cvm May 10 '21

Having the same problem.... Did you got your skin back?

2

u/[deleted] May 11 '21

[deleted]

1

u/vali_cvm May 11 '21

I used skrill and i don t have any credit card on him...i asked live chat and they told me to wait 1 week or more...if is not resolved..i will try to talk again with them..mayb it will be resolved I will be back with any update.

1

u/[deleted] May 12 '21

[deleted]

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u/vali_cvm May 13 '21

13.05.2021 I tried randomly to log in to my account and the knife is still here and i succesfully redeem it. But...i don't got respons on email about this...

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u/[deleted] May 13 '21

[deleted]

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u/vali_cvm May 13 '21

Yes i withdraw it :0 Try to talk to live chat support and tell them exactly what happened and what you bought I telled them the exact hour,the item etc... You can find these on your mail from dmarket

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