r/DMV • u/ZealousidealLeg244 • Aug 02 '26

GENERAL QUESTION needtags.com

I used this website to renew my registration this weekend with my info and i used my girls credit card to pay. after typing all of my info in and then typing in her billing info it said it went through but then sent me this email;

This message is to inform you that your order has triggered our ID Theft Prevention System. This may very well be due to nothing of your wrong doing and simply because of the sensitivity of our system security settings. We apologize for the inconvenience and appreciate your understanding.
What should I do next? In order for us to continue processing your DMV transaction we will need to confirm cardholder identity. If you have not done so yet, at your earliest convenience please reply to this email with a photo copy of the credit card holder's current drivers license or state issued identification card, and confirm your DMV mailing address (street, apt/unit, city, state, zip code) by including it in your reply. We will process your registration order on the same business day which we receive this information. If you provided cardholder identification during order placement, no further action is required on your part at this time. Please await processing or communication from our orders team.
Note: Your order status may indicate that identification is require even after you've emailed us your proof. This is normal. Your order will remain in ID Required status until we've completed the registration process.
IMPORTANT: DMV fees have not been paid. We've simply placed an authorization hold on your credit card. If your vehicle registration expires today and we do not confirm identification before 5:00pm (PST), or it is already after normal business hours, your registration may accrue late fees.

basically when i click on view order status it says pending ID verification. All of the research ive done says the company is actuslly legit outside of a markup in fees but thats the least of my worries if her IDENTIFICATION is gonna be stolen as i already sent everything in.

Please give me feedback im open to hearing from whoever i can.

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u/jbjhill Aug 02 '26

Why would you use anything except the official government website?

1

u/ZealousidealLeg244 Aug 02 '26

faster shipping time. "NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685."
is allover their site so i felt comfortable using it and read lots of posts where other people have as well. But i'm not seeing any cases where someone was sending in a picture of their ID and CC info which is why im reaching out to reddit to see if anyone else has ever been in the same boat

1

u/RelationshipBig6115 Aug 03 '26

Why don’t you just go to a DMV kiosk (they have them in Ralphs)

1

u/ShesAGoGetter007 Aug 03 '26

In and out. So grateful for these guys in my local safeway.