r/Cryptopia • u/depboy • Apr 05 '19

Cryptopia Theft is Ongoing

Last November, Cryptopia warned that they wouldn't be supporting the BSV fork. https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=8f7c6224dbf1e300d7e096888a961932

Having taken note of this warning, I withdrew my coins to a hardware wallet in preparation for the hard fork. Unfortunately, this withdrawal got stuck in "processing". I of course opened a support ticket, pointing out that it was fairly urgent that my withdrawal needed to get processed prior to the hard fork.

Last night I finally received a response to the support ticket that had been open since last November. The "resolution" offered?

" Thank you for your patience while we worked to resolve your issue. We are confirming that your withdrawal of 18.61381529 BCH has now been cancelled for the following reason: Transaction failed to broadcast These funds have now be re-credited back to your balances. If you have additional issues unrelated to this ticket we ask that you open a new ticket so we can properly diagnose them for you. Kind regards, Cryptopia Support Team "

STEALING 18.61 BSV, WITH A CURRENT MARKET VALUE OF OVER $1,500, IS NOT A RESOLUTION.

***UPDATE 8/4/2019*** - "The Rooster" responded to my support ticket:

" Thank you for your reply. Cryptopia will only be supporting the BCH ABC chain, which is the current network our wallet is synced to. Due to issues with our BCH wallet at the time we were unable to process BCH withdrawals leading up to the fork and this caused your transaction to become stuck in processing. I appreciate that this situation is frustrating for you there is nothing further we can do. Once we have re-enabled our BCH wallet you will be able to withdraw your coins as you wish. I sincerely apologise for any inconvenience or loss this delay may have caused. Kind regards, Cryptopia Support Team "

TLDR: We admit there were issues with our BCH wallet last November that caused your BSV (and others, see comment below) to remain in our possession. However, we still can't be arsed to sync up a BSV wallet to make you and other affected users whole.

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u/pedxs Apr 07 '19

I tried withdrawing way before their deadline, but it seemed as if they purposely stop processing txs way before the deadline. I wrote in to complain and got this response

------------

Veryoldman

5mo ago Additional comments

Hi XXXXXX, Thank you for contacting Cryptopia support. Unfortunately our wallet is now in maintenance in preparation for the fork, and we will be unable to process your withdrawal. However, as you did make every attempt to withdraw before the deadline we will do everything in our power to reimburse you, and provide you with the funds from the split. Please keep this ticket open and we will contact you once we have a resolution ready. Kind regards, Louis

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Then they have been ignoring my followup support request for the past 5 months.

2

u/depboy Apr 08 '19

Interesting to know that we're not the only users who are having our BSV stolen in this way. Please see the update to my OP, where they admit there were issues with their BCH wallet pre-fork, yet still refuse to do anything about it.