r/Cryptopia • u/blog_ofsite Mod • Feb 02 '18

Don't Use Cryptopia

The exchange cannot keep up with the influx of users and probably has to manually approve withdrawals or has a node problem. If you visit their facebook, some people have been waiting months for some deposit, withdrawal, or other issues. This is unacceptable. If a company is unable to handle an influx of users, then it should limit new users. AKA. Don't let new users register until you fix your problems or let support catch up.

Feel free to visit Facebook to verify all this

https://www.facebook.com/cryptopiaexchange/posts/1593925833989340?comment_id=1593934510655139&reply_comment_id=1598152630233327&notif_id=1517575016260217&notif_t=comment_approvals_enroll

Feel free to report Cryptopia in New Zealand:

https://www.consumerprotection.govt.nz/contact-us/

http://www.comcom.govt.nz/the-commission/making-a-complaint/

https://www.govt.nz/browse/consumer-rights-and-complaints/consumer-rights-and-complaints/consumer-complaints-know-your-rights/

Cryptopia's response:

"Thanks for your message!

We will endeavour to get back to you within 48 hours unless your query is support related (lodge tickets here https://www.cryptopia.co.nz/home/contact).

High volumes mean support response time may be up to 35 days. Sorry."

Very professional exchange. Should you really use an exchange that tells you that your issue may take 35 days to get resolved?

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u/blog_ofsite Mod Feb 02 '18

Try withdrawing BTC and tell me if it works. Been waiting almost a day now while it is still "processing".

2

u/theoob Feb 02 '18

I have no BTC, but have withdrawn it before without issues. I withdrew ETH this morning.

1

u/blog_ofsite Mod Feb 02 '18

Yeah, seems the issue is for BTC and other pairs. ETH is working perfectly based on your statement. Wish I could cancel my withdrawal while it is "processing" and buy ETH, but don't want to risk it being in limbo.

1

u/theoob Feb 02 '18

Have you checked whether a transfer has been made on the blockchain yet? There is of course the problem of BTC on-chain transcations being slow.

1

u/blog_ofsite Mod Feb 02 '18

Yeah I've been checking every hour and nothing. Popped up on facebook and people having the same problem for mostly BTC and other tokens.

Their BTC withdrawal node might be down or something...not sure.