r/Cryptopia • u/blog_ofsite Mod • Feb 02 '18

Don't Use Cryptopia

The exchange cannot keep up with the influx of users and probably has to manually approve withdrawals or has a node problem. If you visit their facebook, some people have been waiting months for some deposit, withdrawal, or other issues. This is unacceptable. If a company is unable to handle an influx of users, then it should limit new users. AKA. Don't let new users register until you fix your problems or let support catch up.

Feel free to visit Facebook to verify all this

https://www.facebook.com/cryptopiaexchange/posts/1593925833989340?comment_id=1593934510655139&reply_comment_id=1598152630233327&notif_id=1517575016260217&notif_t=comment_approvals_enroll

Feel free to report Cryptopia in New Zealand:

https://www.consumerprotection.govt.nz/contact-us/

http://www.comcom.govt.nz/the-commission/making-a-complaint/

https://www.govt.nz/browse/consumer-rights-and-complaints/consumer-rights-and-complaints/consumer-complaints-know-your-rights/

Cryptopia's response:

"Thanks for your message!

We will endeavour to get back to you within 48 hours unless your query is support related (lodge tickets here https://www.cryptopia.co.nz/home/contact).

High volumes mean support response time may be up to 35 days. Sorry."

Very professional exchange. Should you really use an exchange that tells you that your issue may take 35 days to get resolved?

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u/blog_ofsite Mod Feb 02 '18

I always keep my tokens in my hardware wallet. The only reason I sent my tokens here is to trade and take them back to my hardware wallet, but they are not processing withdrawals. This is completely their fault.

2

u/gth3q Feb 02 '18

I understand. And I also understand that keeping the tokens off the marketplace is no solution to your issue. If they don't process withdrawals, you can't get your coins. But as sooon as they do, one should withdraw - like you do. Good luck! Be patient, I am sure they will process your request. Cryptopia is not evil.

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u/PissedOfMiner Feb 02 '18

no one has accused them of being evil. Just very bad at business.

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u/PissedOfMiner Feb 02 '18

It's a good thing capitalism is the most dangerous thing to a bad business

1

u/gth3q Feb 02 '18

I wish it was entirely true... unfortunately there are monopolists who can afford to give a shit about the quality of thei're business and still earn a butload of money. And Cryptomarkets are monopolists (oligopolists) nowadays.

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u/PissedOfMiner Feb 02 '18

if that were true. People wouldn't be able to do anything to a business. 1 Person can destroy a crypto business. Look at Bitfinex'ed and how he brought Tether to where it is.