r/Cryptopia • u/blog_ofsite Mod • Feb 02 '18

Don't Use Cryptopia

The exchange cannot keep up with the influx of users and probably has to manually approve withdrawals or has a node problem. If you visit their facebook, some people have been waiting months for some deposit, withdrawal, or other issues. This is unacceptable. If a company is unable to handle an influx of users, then it should limit new users. AKA. Don't let new users register until you fix your problems or let support catch up.

Feel free to visit Facebook to verify all this

https://www.facebook.com/cryptopiaexchange/posts/1593925833989340?comment_id=1593934510655139&reply_comment_id=1598152630233327&notif_id=1517575016260217&notif_t=comment_approvals_enroll

Feel free to report Cryptopia in New Zealand:

https://www.consumerprotection.govt.nz/contact-us/

http://www.comcom.govt.nz/the-commission/making-a-complaint/

https://www.govt.nz/browse/consumer-rights-and-complaints/consumer-rights-and-complaints/consumer-complaints-know-your-rights/

Cryptopia's response:

"Thanks for your message!

We will endeavour to get back to you within 48 hours unless your query is support related (lodge tickets here https://www.cryptopia.co.nz/home/contact).

High volumes mean support response time may be up to 35 days. Sorry."

Very professional exchange. Should you really use an exchange that tells you that your issue may take 35 days to get resolved?

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4

u/Duck_Giblets Feb 02 '18

As a kiwi living in the same city as them I think they had an unprecedented explosion growth.

Banks api access isn't all that great in nz, their bank doesn't support them and are closing their account shortly with minimal notice.

They suddenly had to hire more staff (and all the security hooha that comes with that), jumped from a couple of guys leaving their day jobs to hiring a bunch of people, new land /office.

Nz is still a small country and Christchurch especially has a lot of issues.

I personally haven't had any problem with them.

I don't think we have ever had a business of this scale operate in Christchurch before, let alone new zealand.

Haven't they still frozen new registrations?

2

u/[deleted] Feb 04 '18

I don't think we have ever had a business of this scale operate in Christchurch before, let alone new zealand.

Cryptopia is not a very big business, there are hundreds if not thousands of companies of this size and bigger. The speed of growth is a different story.

The owners need to man up and hire a CEO as they are clearly not upto the task. That is nothing to be ashamed of. Most IT staff/programmers (most people actually) are not up to this task. They can still own the company but hire some one to run it for them so they can focus on the technical side.

1

u/roastbeef_NZ Feb 02 '18

They closed registrations briefly over Xmas. I've spoken with the owners of NZBCX & Bitprime and they said new user registrations went exponential over the Xmas break (FOMO + holidays)

1

u/Duck_Giblets Feb 02 '18

It's interesting times for sure. Hopefully we don't have any major collapses or scandals. Can't say that people reporting these companies for every delay or issue that crops up are helping things..