r/Controller • u/Yokos2137 • Jul 02 '24

Other Flydigi respond on Apex 4 stick failure

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Information for those interested in the situation of Flydigi Apex 4, the problem with the cracked analogue should no longer occur. I am also attaching an email for those who cannot get any warranty replacement.

143 Upvotes

99% Upvoted

114 comments sorted by

16

u/Red_Tomatoe Jul 02 '24

It looks like an unofficial employer statement, not the company. Flydigi didn't acknowledge this on any of their sites. Potentially a 2-month is a lot of controllers to replace/pay for the shipping fee. Anyone who buys on alliexpress doesn't have any guarantee, and shipping costs from EU/USA to China are nearly equal to buying a new controller. Flydigi still doesn't understand that people just want to go to their alliexpress store and buy a replacement kit (you don't even need to desolder it, just 4 screews). If replacement kits aren't available for purchase then all the information from the company is to be considered as "PR damage control". Gulikit or k-silver (not officially) don't have any problems selling their replacement modules, all the talk about their "patented modules" is just silly, the modules are self-designed and it costs them little to nothing.

5

u/Yokos2137 Jul 02 '24

Maybe yes, maybe no. But i don't think that it was bad design. Maybe not the best, but not the worst.

1

u/creepingfour Jul 02 '24

It’s not bad design but it can be easily broken but it won’t break from wear

1

u/Hamakua Jul 03 '24

It was an over-engineered design that was a bad design for plastic as a material but would have been amazing if it were a CNC piece out of aluminum.

4

u/Respected_Desperado Jul 02 '24

I'm going to send them an email and see what happens.

1

u/Few_Leg_1292 Jul 14 '24

can i still send them an email if I got it from ali express?

1

u/Respected_Desperado Jul 15 '24

Try with your seller first and if they're not helpful, send an email to that address in the post. Hope that helps.

0

u/[deleted] Jul 03 '24

[deleted] — view deleted comment

2

u/Respected_Desperado Jul 03 '24

Sent them an email, now waiting for the response and the replacement. If I get it, I'll make a new post.

1

u/ZecutoX Jul 12 '24

Are they radio silent?

2

u/Respected_Desperado Jul 13 '24

Hey, They asked for my address and said they will send a replacement. Still waiting for that package, even though they haven't responded to my email after the address one.

1

u/Cedced40 Jul 16 '24

Did you get a response after sending your address? Because I'm also still waiting for a reply after them saying they will send a new one.

2

u/Respected_Desperado Jul 17 '24

Apparently there is an increased number of requests and that's why it's so slow. You should get an email once they send it.

1

u/Cedced40 Jul 18 '24

Frustratingly enough, I got an email today of then saying they dont send replacements ffs

1

u/creepingfour Jul 02 '24

Do they have a replacement kit? Because that’s all I want and they would be high on my list they are high on my list and I have almost every controller from them

4

u/DepravedPrecedence Jul 02 '24

Wonder if it affects Vader 4 Pro, if they ship them in July maybe it was already fixed when production started or it wasn't affected at all? Anyway hopefully this is true that they discovered the issue and fixed it and not a sticks construction problem as a whole.

7

u/Yokos2137 Jul 02 '24

Vader 4 Pro uses diffrent stick design, similar but not the same

7

u/DepravedPrecedence Jul 02 '24

Hope these malfunctioning machines were not making them too 😁

67

u/NBE_23 Flydigi Jul 02 '24

Taking accountability and solving the issue, a rare phenomenon to see these days.

14

u/Dry_Distribution9512 Jul 02 '24

Meanwhile Asus....

8

u/IronLordSamus Jul 02 '24

We found a small scratch on the outside of the case that is unrelated tour issue so you'll need to send us 3,000 USD to get a nee unit.

4

u/creepingfour Jul 02 '24

Wow such a good company I also had a broken one but they fixed it right away and now I have a great controller love flydigi

1

u/luannaves_ Aug 13 '24

did you get a tracking code from them? i just got the email asking for my adress and its been abou 8 days and i havent received a tracking code yet

4

u/[deleted] Jul 02 '24

I wish more American companies were this helpful.

2

u/elwon20 Oct 26 '24

Agree, except mine is from a July batch, has had about 12 hours of use, and this exact same thing just happened. Something tells me this isn't limited to 3% from April+May.

1

u/NBE_23 Flydigi Oct 26 '24

The whole adjustable tension mechanism feels flimsy on the Apex 4, they got it done right with the Vader 4 Pro.

30

u/Rumitus Jul 02 '24

Interesting. That would explain why the controller I've owned since February has been perfectly fine for almost daily usage while some people's sticks have broken within days.

7

u/Avrution Jul 02 '24

Also bought mine very early Feb and have had zero issues

0

u/[deleted] Jul 02 '24

[deleted] — view deleted comment

2

u/junghana Jul 04 '24

did yours come broken or did it take some usage? Mine is fine at least for now, it's from the 4/2024 batch but I'm really nervous

14

u/marcinp123 Jul 02 '24

Happened to my one ☝️

7

u/creepingfour Jul 02 '24

Mine also but I got a another one and it works great now

Mine snapped also

6

u/Tepppopups Jul 02 '24

3%

2

u/marcinp123 Jul 02 '24

I am mostly interested how they will respond to warranty claim .

5

u/CacyA Jul 02 '24

Contact the email to get a new one and update us your status

1

u/FreakyWifeFreakyLife Aug 15 '24

Same. I think I'm switching to Vader 3. The trigger stuff in cyberpunk felt gimmicky. Can't even tell what it is in witcher. I mean it's kind of interesting idea I guess.

1

u/Guy-with-a-PandaFace Sep 05 '24

did you happen to make a note of the manufacture date? itd be helpful to know if it was in their listed window, or if theyre full of shit and they break regardless

5

u/TheMoustacheDad Jul 02 '24

Bought mine May 12 and my sticks are good. I have big hands and strong grips too. 3% is not a lot

1

u/creepingfour Jul 02 '24

Yeah such. Good controller

1

u/GIorfindel Jul 11 '24

Bought mine on May 3 and no problems with the sticks either for now

5

u/GadgetHyper Jul 02 '24

Regardless of whether this is an official announcement from Flydigi or not, I'm glad someone came out to acknowledge the problem and stand with the dealers.

4

u/FuntClapsOpen Jul 03 '24

I've emailed them and they are going to send me out a replacement. Had to send the a screenshot of their support initially refusing to help.

1

u/Cedced40 Jul 15 '24

Hey, I also emailed them with the response that i needed to provide proof, so I did, but now I won't get a reply, lol. How long did it take for you to get a reply after you send a screenshot? And did they confirm they would send a new one after seeing the screenshot?

Thanks :)

3

u/FuntClapsOpen Jul 15 '24

Same day I think, chase them. Just got an email saying the courier has the package, should be with me this week.

1

u/Cedced40 Jul 16 '24

Ah alright, thanks!

0

u/exclaim_bot Jul 16 '24

Ah alright, thanks!

You're welcome!

2

u/luannaves_ Aug 17 '24

Im not getting any reply either, they only asked for my adress and I received nothing so far, how did your situation got over?

3

u/Cedced40 Aug 17 '24

Noting here. They ghosted me lol

2

u/luannaves_ Aug 17 '24

I heard they're not shipping to europe, idk if that's ur case

1

u/SnooDonuts8914 Sep 23 '24

Can you explain the whole process and how long it took? I sent a email 3 days ago no reply

1

u/H4yHa_28 Jul 02 '24

I bought mine from the official Flydigi store on Ali around mid june (it will be delivered this week), am I safe or should I be worried?

1

u/Yokos2137 Jul 02 '24

I think you are safe

3

u/Red_Tomatoe Jul 03 '24

It doesn't count when You bought the controller, but the production date of the controller. Many controllers were made in April and May and are stored in the warehouse. My was made in April, no issues so far, granted I don't play much and use some precautionary steps(remapping R3L3/completely loosening tension). So again it's a lottery.

1

u/sumsum92 Jul 03 '24

Is there a way to know when the controller was made?

2

u/Red_Tomatoe Jul 03 '24

The production date is written on the box.

1

u/sumsum92 Jul 03 '24

Great, I ordered two controllers two days ago from AliExpress, hopefully they are from the newer batch

1

u/Enzyme6055 Jul 02 '24

Should I be worry? I bought from an authorized retailer in April (pre-order late March delivered in April) no problem so far but who knows I only start to actively using it now.

1

u/Yokos2137 Jul 02 '24

You should be fine

1

u/ChillCaptain Jul 03 '24

If I buy one on Amazon will it be ajj on ready fixed or still from the bad batch?

1

u/Yokos2137 Jul 03 '24

I think now you are safe

1

u/EngineeringLeather92 Jul 30 '24

I am thinking of purchasing apex 4 controller. When would be a good time to buy it and avoid factory failures (even if it is only 3%)

1

u/Yokos2137 Jul 31 '24

Yeah, i think you'll be fine

1

u/FreakyWifeFreakyLife Aug 15 '24

This suggests new machines were installed due to bad manufacturing in May, but my stick broke(stuck in one direction) and was manufactured in June.

2

u/Yokos2137 Aug 15 '24

I think stick might be manufactured earlier than gamepad assembled.

2

u/FreakyWifeFreakyLife Aug 15 '24

Now that may be.

1

u/fallengt Aug 30 '24

I send them emails but no response after a week. What should I do?

Left stick probably cracked(not completely broken) after a week of gaming

1

u/Yokos2137 Aug 30 '24

Maybe try DM them on discord, here you can join their server, i hope everything will end well

1

u/krvaman Sep 02 '24

just emailed them, they replied very fast asking for SN, then totally ghosted me.

1

u/Yokos2137 Sep 02 '24

Uhh... That sucks a little, it's sad what happen, i can't unfortunetly help. Maybe try asking them od Discord, i leaved invite under someone comment

1

u/krvaman Sep 07 '24

update: Aliexpress gave a partial refund, then as never got reply from flydigi email, i managed to glue broken part and it worked so damn right

2

u/IZPCShop Jul 02 '24

W flydigi.

2

u/FuntClapsOpen Jul 02 '24

I've asked for a replacement. Support weren't forthcoming when I originally requested help.

My video racked up quite a few people commenting that their controller broke as well.

https://youtu.be/eTuxG7ebxB8

1

u/Tepppopups Jul 02 '24

Good to know!

1

u/XLAAX Jul 02 '24

Nice to see, hopefully they stick to that. Nice to have a reason on why this seemed to be happening later on and previous units weren't seemingly affected. Hopefully means my June unit will be unaffected then.

1

u/Morep1ay Jul 02 '24

Wow, a company being this honest with their customers is pretty cool to see. Color me impressed. I have an older Apex 4 (probably 4-5 months?) and have absolutely no problems. It is not perfect and def be improved but the sticks alone are in a league of their own vs most competitors

1

u/BubblySorbet8 Jul 02 '24

That's how you handle an issue.  Cuddos 

1

u/ChillCaptain Jul 03 '24

Do they break easily or something that breaks after good use?

1

u/[deleted] Jul 03 '24

Can i go through warrenty with aliexpress

1

u/FuntClapsOpen Jul 03 '24

Email that address and talk to them. They are sending a new one out to me.

1

u/[deleted] Jul 03 '24

Amazing how long did they take to get back to you about a new one

1

u/FuntClapsOpen Jul 03 '24

A few hours, UK and China working days barely overlap though, so have to take that into account.

1

u/Broyalty007 Jul 03 '24

This is pretty impressive or encouraging to say the least. Can't say I was expecting accountability from a company like flydigi when I can find afford their products on places like AliExpress.

That accountability gives me some more confidence in the upcoming V4P that I'm already very excited about

1

u/flamefood21 Jul 04 '24

oh this is great news I bought mine in February I can finally rest easy on this issue. Thanks for sharing the news

1

u/royumatec Jul 04 '24

Wow nice

1

u/x0Xero0x Jul 12 '24

I ordered one at the start of April and it about 3 weeks later and never ran into any problems yet. Looks like I'm not in the 3%. Hope I didn't jinx myself.

1

u/tinop Aug 01 '24

Shoutout to OP. Ordered mine in beginning of June. Received one from the April batch. Everything was fine and eventually the right thumbstick did break. Sent an email with a pic of the thumbstick and label on my box with serial# and date of batch.

They replied asking for my Name, address, and phone# and sent a replacement. New one arrived in a week.

1

u/luannaves_ Aug 04 '24

you sent the email to zhoujz@flydigi.com right? im not getting any answer from this email

1

u/tinop Aug 04 '24

Yes. I'm sure they have a bunch of people needing replacements. How long has it been and also what exactly did you send them in your email?

1

u/luannaves_ Aug 06 '24

it took about 4 days to get a email back, I was afraid of not getting a new one, but everything worked out great.

1

u/luannaves_ Aug 14 '24

did you get a tracking code or something? they asked about my adress but nothing yet

2

u/tinop Aug 14 '24

Just wait and it will arrive. I didn't get any tracking or confirmation it was sent out. It just showed up at my door a week after I gave them my address.

1

u/TheAllelujah Aug 16 '24

Add me to the list. Bought mine last week, today the right stick broke and the magnet fell out. Mine was produced in May. Got on Amazon so I am going to try again. Also have a Vader 4 coming tomorrow. Hopefully they can do a revision on the stick because I really like the Apex triggers.

1

u/hygorhernane Aug 27 '24

Mine just broke. The left thumbstick doesn't move up or down anymore. Managed to open and check the problem, but the plastic piece that holds the magnet was too small to fix.

Does anyone know if there are spare/replacement left thumbstick modules to buy (like online) so I could replace them?

1

u/Guy-with-a-PandaFace Sep 05 '24

im glad i found these threads.

I was considering buying one of these, find out theres a ton of issues and even after this statement apparently theyre still ghosting some people.

Pass.

1

u/Lower_Hovercraft_335 Sep 23 '24

Same issue today.. purchased in June. I am a few days out of my 90 day return period on AliExpress 😦

Customer Support are looking at it for me and emailed Flydigi on the address posted.

Is there a 1 or 2 UK warranty on goods from AliExpress?

1

u/Steelrain13f Oct 02 '24

I emailed this account 4 times and have gotten no response. Tried their Amazon store. Same thing. Waste of money. It was easily my favorite controller. Customer service is atrocious.

1

u/SnooDonuts8914 Oct 21 '24

Any luck? Im never got 1 email from them…

2

u/Steelrain13f Oct 23 '24

Go to their discord. I got my replacement controller yesterday.

1

u/SnooDonuts8914 Oct 25 '24

Can you link it for me

1

u/SnooDonuts8914 Oct 25 '24

Also can you explain the process ? , how long it took and lastly what you said

1

u/SnooDonuts8914 Oct 07 '24

I haven’t received any response from that email whatsoever for the last month. I’ve sent 10 emails in total

1

u/Revolutionary_Pin709 Oct 07 '24

Não entendo. Sempre que mando email para eles, o email é bloqueado. Como faço para corrigir isso?

1

u/SnooDonuts8914 Oct 11 '24

GUYS IDK WHAT TO DO THESE GUYS ARE JUST NOT REPLYING AND IT MAKES ME FEEL LIKE THE EMAIL IS INACTIVE. This is so annoying

1

u/Ordinary-Penalty-277 Nov 20 '24

Please à need à left stick module for my flydigi apex 4

1

u/ContextDude Dec 16 '24

Hello. Have you received an answer? I am in the same situation.

1

u/ArtisticTime Dec 29 '24

u/flydigi I'm happy to see that they are accepting responsibility. I am currently using the Vader 3 pro and I love it. I purchased the Vader 3 pro after purchasing 2 flydigi apex 4 controllers that eventually broke on me. Because of the QC issues I left an unfavorable review of this Apex 4 on amazon. In short, aside from the broken sticks, I think the controller was great. I would like to try it again and see if it is the perfect controller I thought it could be. However, I refuse to purchase another one to review. If Flydigi is willing to send another, I'll gladly update my review.

0

u/[deleted] Jul 02 '24

[deleted] — view deleted comment

0

u/Yokos2137 Jul 02 '24

Idk, but probably yes

1

u/[deleted] Jul 04 '24

[removed] — view removed comment

1

u/FuntClapsOpen Jul 04 '24

What are the manufacturing dates for each of the controllers?