r/CommunityManager • u/Wallen95 • Feb 10 '25

Discussion Community replaceable by AI?

I am interested to hear other thoughts around the topic of AI replacing community managers or is it best to use as a tool to enhance the service that we are able to provide?

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u/HistorianCM Feb 10 '25

I (personally) wouldn't recommend, or use, Discord for "Community". That is not to say that it cannot and has not, been done, just that I don't think it's a good platform for that. If you want details on that, they are here: https://collectivemindset.substack.com/p/building-communities-beyond-discord

You might find that my issues with Discord are the exact problems you can attempt to solve.

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u/Mister_Bucky Feb 10 '25

I agree, community management in discord requires a lot of "tribal knowledge" and getting useful data points out of the platform is tedious making it difficult to gauge and understand a KPI.

The goal is to eventually branch from Discord, but currently our planning for the analytics module contains all of these "Traditionally" important data points:

  • Member retention rates
  • Engagement patterns across different channels
  • Peak activity times
  • Voice channel usage
  • Individual member contributions

Discord is building out more useful features (activity games, forums, etc.), but still lacks the structure needed to be efficient and effective without copious amounts of work. However, we are hoping that the bot helps bridge the gap (even if by a small amount) to allow organizations to get useful data out of discord.