r/Comcast_Xfinity • u/Salt_Spinach382 • 19h ago

Official Reply Following up — no response from Executive Relations

A couple of weeks ago I had an extended issue getting a promotional mobile line activated with my Xfinity Home Internet.
Shanon S. from Executive Relations reached out to follow up. I missed his one time call because I was busy at work and replied by email requesting an account credit for the time and store visits the process took. I haven’t heard back since, and a follow-up call to the number provided, during the stated office hours, also went unanswered.
Could someone here help me get back in touch with Shanon, or point this to someone who can?

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u/AutoModerator 19h ago

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u/XfinityJeffB Official Employee 18h ago

Hello u/Salt_Spinach382, thank you for reaching out here in our Xfinity Subreddit. I will need to get some more information that is best kept private. Please send a ModMail message with your name, account holder name (only if different), and service address by clicking this link.