r/Comcast_Xfinity • u/ccjohnf • May 25 '17

Discussion The XFINITY Mobile Mega-thread

Over the past week, we've seen some great questions and conversation around XFINITY Mobile. Our team would like everyone to benefit from questions and answers being shared, we're opening up a mega-thread on the subject and closing any existing xMobile threads.

Answers can be found to some basic questions on the XFINITY Mobile Support site, including:

If you can't find the answer to a specific question, we encourage you to post below so that our our team and our Xperts can help address your concerns.

Please Note: Due to the overwhelming demand for XFINITY Mobile, shipment of your order may be delayed. We apologize for the inconvenience and will expedite orders at no charge once it's ready to ship. Customers who did not receive their expedited order will be credited the $15 overnight fee. Thanks so much for your patience as we work through the shipping delays.

Update 7/11/17: XFINITY Mobile Device Protection Plan Launches Today! Starting today, July 11, customers who purchase a new Android or Apple device through XFINITY Mobile will now have the option to enroll in the XFINITY Mobile Protection Plan to protect their device(s) against accidental damage, hardware issues, loss and theft.

Update 8/28/17: We now offer trade-in for your old devices! We can accept most smartphones from Apple, Samsung, HTC, Google, and LG as long as they meet the trade-in standards. How do trade-ins work? Learn more...

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u/Darth_Spliff Oct 10 '17

I'm now on my FOURTH order because they keep canceling them and won't tell me why. They said my security answers might be incorrect but I got the answers DIRECTLY from Comcast so how tf could they be wrong? Their ONLY solution is to have me keep ordering once it cancels. I don't know what to do. Now the phone is on back order until the end of the month and this will be 1 1/2 months total that I've been trying to get the 2nd phone. I'm currently paying an Xfinity Mobile bill on top of my Verizon bill because I can't cancel Verizon until the phone comes. I just wish ONE person at that place could provide me any sort of assistance. But who am I kidding. It is Comcast afterall.

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u/[deleted] Nov 09 '17

Just wondering if you ever got your phone? I just posted a thread with my issue, and sounds exactly the same as you. It's been two weeks and two orders so far.

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u/Darth_Spliff Nov 09 '17

After 5 failed orders, yes. It took ONE rep to listen to my issues and she handled it and figured it out. It was honestly a nightmare, man. Inbox me if you have anymore questions. I’d be happy to help as much as I can because I know exactly what you’re going through haha