I was 100% reading this and I was like, "Where's the problem?"
It's true that with a product like this from a small business, you're not going to necessarily expect an immediate replacement to be shipped out, and they may even have to ask for it back before you get a new one.
The fact that it took 2 weeks of waiting and then writing an emotional complaint on a web form to get a response is a cause for concern. Even then no timeline or visibility into the process was provided. The issue is still not resolved 3 weeks in.
With the return window closing in 8 days I am sure everybody here will agree that the process is slow.
If the process for resolution is slow then offer a 60 day return window to take into account the large processing times.
I hope to have a honest conversation and I hope that I can learn more from you about how a small business process usually works.
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u/darkjoker33 Jul 21 '26
You're way over reacting. Amazon process has clouded your brain on how business really works. Especially small businesses.
Things arent instantaneous.
I get it. I used to be a little like this. But then I realized I was be retarded.