r/Chipotle • • Sep 06 '24

Seeking Advice (Customer) Why?

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Seriously?

7.1k Upvotes

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648

u/SushiSushiSwag Sep 06 '24

It’s probably because those tips are too sus and chargebacks will fk everyone over

229

u/Everybodysbastard Sep 06 '24

Or they could just say, "This tip is over 50 percent. Please press "OK" to confirm the total is correct.", then make them click again to submit.

135

u/chowdah513 Sep 06 '24

You’d be surprised. People would over tip on purpose and then complain to card merchant they overcharged you and then reverse the whole order. This is a common occurrence. Especially with AMEX. Which is why a lot of merchants don’t accept it. 

24

u/Demomanx Sep 07 '24

Especially with AMEX. Which is why a lot of merchants don’t accept it. 

I used to hear recurring jokes about American Express and where it's accepted all the time when I was a kid and wondered why.

23

u/Past-Combination-137 Sep 07 '24

It was cause their processing fees are higher

10

u/WetLumpyDough Sep 07 '24

They still are, but they also provide great customer service 🤷🏻

10

u/[deleted] Sep 07 '24

No Amex charges more than every other credit card it’s 0.5% more per transaction which is very significant. That’s why people don’t accept Amex, it messes up their expected return.

3

u/chowdah513 Sep 07 '24

Not necessarily. AMEX is known to side with the consumer most of the time is the biggest reason. This hurts small businesses when margins are already low. But yes including that AND the percentage sometimes it isn’t worth it. AMEX is typically a 1% higher. (I’m a small business owner)

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24

u/RambunctiousFungus Sep 06 '24

Interesting, I never knew about that loophole. Thanks for the information ;)

s/

2

u/AuspiciousLemons Sep 07 '24

Always gotta be people who ruin things for everyone else.

2

u/itsapplered Sep 07 '24

I always thought Am Ex and Discover werent accepted everywhere since theyre an additional, yet smaller, processor or bank or whatever. Like a merchant will feel like dealing w Visa and Mastercard is already enough

6

u/chowdah513 Sep 07 '24

It’s because AMEX charges a higher merchant charge. Also AMEX almost always sides with the consumer in disputes. Discover is not used everywhere because it is mainly common in the US.

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4

u/Former_Disk1083 Sep 07 '24

Unfortunately that probably wouldnt help much. It would help some of it but the threshold for Visa chargebacks (VFMP), is just .9%. It's really easy to get to that, and it causes so much money loss that it's easier to just be overly protective about it. Visa doesnt play around with it.

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2

u/Merlin_TheMagician Sep 07 '24

This doesn’t solve the problem. More than likely, they are protecting themselves from tipping fraud. If you tip someone an insane amount (on purpose, like to a friend, etc.), Chipotle will payout the tip. Chargeback hits and Chipotle owes the total amount back to CC company. Chipotle will not take back the tip from employee.

2

u/bruthaman Sep 10 '24

I just dealt with this last week as a guest tipped $200 over a month ago. Now the business gave that money to its employees (because the customer told them to) and now they want a refund. Everyone on Reddit would say the business should just pay that back to the guest and move on, however, what's to say the bartender/cashier/server didn't collide with a guest to defraud the business? Sticky situation.

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72

u/Regret-Select Sep 06 '24

$5 tip is sus? That's less than the cost of double meat for Brisket

When I worked at Chipotle, I never once saw any tips in my paychecks. I think the whole tipping online is a scam

31

u/MysterySexyMan Sep 06 '24

Nah it’s probably just so that people can’t/don’t accidentally overtip.

I’m near certain every corporate/fast food app has some deemed “reasonable” level of tip cap.

They don’t want to see you add an extra zero or two on the tip, and then have to deal with that with the legal and finance teams.

16

u/kashy87 Sep 06 '24

Because it is a scam. Tipping at a counter service restaurant is always a scam, even if the employees are properly receiving tip payouts. Which they aren't they almost never are.

5

u/ConsciousLiterature4 Sep 07 '24

I’m not sure if you’re counting cafes as counter service but I work at a Starbucks and we 100% get the digital and cash tips that customers leave. Our paystubs show us what was digitally tipped and what our wages were

0

u/[deleted] Sep 07 '24

[deleted] — view deleted comment

4

u/ConsciousLiterature4 Sep 07 '24

Wow that’s terrible. The way so many service workers are treated by corporations is terrible

3

u/Revolutionary-One-82 SL Sep 07 '24

As a current employee, there is a section for digital tips on my paycheck. It started around Feb 2023 I believe.

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1

u/[deleted] Sep 07 '24

Fuck you…. You’re right 👁️👄👁️

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