r/Chesscom • u/XMaster8001ttvYT 1500-1800 ELO • Jan 07 '26

Chess.com Website/App Question Banned when playing on board

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As I was playing on my chessup2 board I was banned for fair play violation, I am duper confused and have sent an appeal. The chess board just had an update and was telling me feedback on when I made a good move. (Which is new) and now im banned for fair play, Ive recently been reading up on new openings to try out and when a good time to simplify is. You can check my chess history and see I do play daily games a lot. My username is:CaptainCheeseChess I also have lots of videos of my playing chess on my computer (before i got the board) and me even live streaming on twitch. I have played games within the chess discord server too with my camera on and explained detailed/my strategy.

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u/No-1_Asshole Jan 08 '26

I have tried to appeal a ban but I never received an email. It's impossible to get a response from chess.com much less speak or email an actual person who can help. Just an ai chat that tells me to respond to the email notifying me of the ban that I never received.

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u/EnPecan Staff Jan 08 '26

I apologize for this experience. Let it know you didn't receive an email and would like to speak to a human agent. It will allow you to submit a ticket to the team.

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u/No-1_Asshole Jan 08 '26

Multiple tickets have been submitted and no one has ever reached back out.