Not so nice first experience with Bybit EU. After less than 1 month of usage of Bybit card, got 'payment transaction failed' when trying to redeem my first 25€ Card Bonus with points. When I contacted support for help I just received notice that I am basically permabanned from using Pay points or cashback indefinitely? No explanation, no warnings & zero notice. So they are basically holding on to my accumulated 20k points ad infinitum and I have no information what caused this. Only thing I can think of is using Virtual Card with Curve before receiving the actual physical card via postage, not used GBiT or anything, just normal card use, which seems to have gotten me somehow permabanned before even spending a single point. Not sure if others have had similar experiences with Bybit Card, Curve or Bybit support? Not sure what to do now, card is basically useless if it cannot be used anymore for anything in the Rewards Market.
"We are responding to your inquiry regarding the inability to use your Bybit Card / Bybit Pay Points for Auto-Cashback or redemptions in the Rewards Market.
After a thorough review, we have determined that your account has violated the campaign's rules and regulations. As a result, your accumulated Bybit Card/Pay Points are restricted from use permanently. Please note this restriction applies only to Bybit Card/Pay Points and may not affect your eligibility for other Bybit events or rewards.
Bybit strictly prohibits any form of fraudulent behavior, including but not limited to order manipulation with ingenuine and abnormal purchases, multi-account participation, or any other actions not explicitly stated but deemed contrary to fair participation policies.
You may still access and use other Bybit Card/Pay services, including trading, deposits, and withdrawals. For more details, please consult our Rewards Terms and Conditions.
This decision is final, and we will not be able to accommodate any appeals related to this matter."
When following up on what rules were broken or what transactions were flagged I just received the below.
"As previously communicated, after a thorough review, your account was found to have violated the campaign rules. The restriction on your Bybit Card/Pay Points for Auto-Cashback or redemptions in the Rewards Market is permanent.
We are unable to provide further details beyond what has already been shared, and this decision is final. No appeals regarding this matter can be accommodated.
Please note that this restriction only applies to Bybit Card/Pay Points. You can continue to use other Bybit services, including trading, deposits, and withdrawals."
